Partner Operations Lead - Programs & Analytics

DocuSign; Seattle (WA); Hybrid; USD 126,500 - 182,500; Full time

Benefits offered by this job

RSUs

Bonus plan

Health benefits

Paid time off

Parental leave

Retirement plans

Learning & development

Job summary

DocuSign is seeking a Partner Operations Manager to own and optimize partner lifecycle processes, drive data quality, and provide visibility into program performance across the partner journey. The role partners with cross-functional teams to design scalable processes and analytics that support a growing partner ecosystem.

Responsibilities include leading Build and Service program tracks, improving partner onboarding, and delivering standardized KPI reporting.

Qualifications

• 8+ years of relevant experience in a partner organization, GTM Operations, or Revenue Operations.
• Experience defining, tracking and reporting on KPIs for partner programs, pipeline, revenue, and ROI
• Experience creating scalable processes and governance to support and grow a partner channel
• Hands-on experience working with Salesforce for reporting, workflows and process automation
• Proven experience in project and program management with quantifiable results
• Demonstrated experience managing or developing partner technology capabilities such as PRM, partner portals, partner application and onboarding flows, program administration, asset management, enablement platforms, and MDF

Responsibilities

• Manage operations for the Docusign Partner Program, maintaining Program content and field guide updates
• Coordinate a regular Program Governance Council and maintain proper reporting / tracking of Program requirements and benefits consumption
• Lead operations for our Build and Service Program Tracks
• Support build-out of SI solutions and solution play tracking / process in PSO
• Improve App Assurance (ISV solution) process and Services project tracking process
• Support development of an improved Build partner journey
• Provide Partner performance reporting and tracking
• Drive standardization and expansion of partner KPIs
• Ensure both internal and external audiences have consistent and repeatable reporting (including Customer usage reports)
• Drive improvements in partner account architecture
• Support requirements gathering and solution development for partner onboarding, support, and activation processes
• Oversee Partner compliance & agreement management (templates and repository)

Skills

Partner ops experience

GTM Operations

Revenue Operations

KPIs reporting

Salesforce reporting

Project management

Partner tech capabilities

Tools

Salesforce

Tableau

Excel

SQL

Job description

DocuSign is seeking a Partner Operations Manager to own and optimize partner lifecycle processes, drive data quality, and provide visibility into program performance across the partner journey. The role partners with cross-functional teams to design scalable processes and analytics that support a growing partner ecosystem.

Responsibilities include leading Build and Service program tracks, improving partner onboarding, and delivering standardized KPI reporting.