Partner Operations & Analytics Lead

Salesforce, Inc.; Oregon; Híbrido; USD 90.000 - 140.000; Jornada completa

Descripción de la vacante

Salesforce, Inc. is seeking a seasoned Business Operations professional to support partners and cross‑functional teams in a fast-paced environment.

You’ll own end‑to‑end partner operations, ensure data integrity, and drive process improvements across systems and teams. Ideal candidates will have 5+ years in channel or sales operations, strong analytical skills, and a proven track record in operational excellence.

Formación

• Bachelor’s degree or equivalent combination of education and experience.
• 5+ years of channel or sales operations support experience.
• Experience in a fast‑paced environment with excellent interpersonal, problem solving and time management skills.
• Extreme attention to detail with a strategic eye.
• Analytical thinking and driving operational excellence and improvement.
• Demonstrated participation in process improvement initiatives and/or project management experience.

Responsabilidades

• Direct end-to-end partner operations: onboarding, deal registration, referrals, quoting, and reseller support.
• Manage partner account setups and cross‑system data integrity.
• Act as the primary contact for partner inquiries and operational escalations.
• Resolve or redirect internal operational issues.
• Enforce compliance with partner program policies and guidelines.
• Mitigate operational risks and implement scalable process improvements.
• Produce SOPs, training materials, and technical documentation.
• Drive automation and system enhancements for efficiency.
• Monitor SLAs, KPIs, and overall performance metrics.

Conocimientos

Channel Operations

Sales Operations

Data analysis

Stakeholder management

Educación

Bachelor’s degree or equivalent

Herramientas

Salesforce

Descripción del empleo

Salesforce, Inc. is seeking a seasoned Business Operations professional to support partners and cross‑functional teams in a fast-paced environment.

You’ll own end‑to‑end partner operations, ensure data integrity, and drive process improvements across systems and teams. Ideal candidates will have 5+ years in channel or sales operations, strong analytical skills, and a proven track record in operational excellence.