Partner Operations Lead — Process & Automation

Salesforce, Inc.; Phoenix (AZ); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce, Inc. is seeking an experienced Business Operations professional to join the Operations team in the United States.

You will collaborate with cross-functional groups to support internal and external stakeholders and help implement scalable processes in a fast-paced environment. Ideal candidates will have a Bachelor’s degree or equivalent, 5+ years in Channel or Sales Operations, strong problem-solving and communication skills, and a detail-oriented, analytical mindset to drive

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 5+ years Channel or Sales Operations support experience.
• Experience in a fast-paced environment with excellent interpersonal, problem solving and time management skills.
• Extreme attention to detail with a strategic eye.
• Analytical thinking and driving operational excellence and improvement.
• Demonstrated participation in process improvement initiatives and/or project management experience.

Responsibilities

• Direct end-to-end partner operations: onboarding, deal registration, referrals, quoting, and reseller support
• Manage partner account setups and cross-system data integrity
• Act as the primary contact for partner inquiries and operational escalations
• Resolve or redirect internal operational issues
• Enforce compliance with partner program policies and guidelines
• Mitigate operational risks and implement scalable process improvements
• Produce SOPs, training materials, and technical documentation
• Drive automation and system enhancements for efficiency
• Monitor SLAs, KPIs, and overall performance metrics

Skills

Channel Operations experience

Sales Operations experience

Analytical thinking

Problem solving

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

Salesforce, Inc. is seeking an experienced Business Operations professional to join the Operations team in the United States.

You will collaborate with cross-functional groups to support internal and external stakeholders and help implement scalable processes in a fast-paced environment. Ideal candidates will have a Bachelor’s degree or equivalent, 5+ years in Channel or Sales Operations, strong problem-solving and communication skills, and a detail-oriented, analytical mindset to drive