Business Operations Analyst

Salesforce; Arizona; Presencial; USD 110.000 - 160.000; Jornada completa

Descripción de la vacante

Salesforce, Inc. is seeking a proactive Operations professional to join the Business Operations team in a fast-paced environment.

You will own end-to-end partner operations, coordinate cross-functional support, and drive scalable process improvements for internal and external stakeholders. The ideal candidate will have 5+ years in channel or sales operations, strong analytical and problem-solving abilities, and a track record of delivering results while maintaining quality and compliance across

Formación

• Bachelor’s degree or equivalent experience.
• 5+ years in Channel or Sales Operations support.
• Strong interpersonal, problem-solving and time management skills.
• Attention to detail with strategic thinking.
• Experience with process improvement projects.

Responsabilidades

• Direct end-to-end partner operations: onboarding, deal registration, referrals, quoting, and reseller support
• Manage partner account setups and cross-system data integrity
• Act as the primary contact for partner inquiries and operational escalations
• Resolve or redirect internal operational issues
• Enforce compliance with partner program policies and guidelines
• Mitigate operational risks and implement scalable process improvements
• Produce SOPs, training materials, and technical documentation
• Drive automation and system enhancements for efficiency
• Monitor SLAs, KPIs, and overall performance metrics

Conocimientos

Channel operations

Sales operations

Data analysis

Cross-functional collaboration

Process improvement

Educación

Bachelor's degree or equivalent

Herramientas

Salesforce CRM

Excel

CRM tools

Descripción del empleo

Job Category

Operations

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Role Description

As a member of the The ideal candidate will be a proactive, result-oriented team player who thrives in high-energy settings and demonstrates a steadfast commitment to professional excellence. Business Operations team, you will work with cross-functional teams to help provide stellar support to our internal and external stakeholders. The right candidate will be a self-starter, action-oriented and comfortable navigating infrastructural challenges and competing priorities. You are a highly motivated team player with expertise working in a fast paced environment and you have a proven track record on delivering results and getting things done. The successful candidate will possess the ability to work in a fast paced environment, have cross-functional relationships management skills, communication skills and strong work ethic with a can-do attitude.

Responsibilities

• Direct end-to-end partner operations: onboarding, deal registration, referrals, quoting, and reseller support
• Manage partner account setups and cross-system data integrity
• Act as the primary contact for partner inquiries and operational escalations
• Resolve or redirect internal operational issues
• Enforce compliance with partner program policies and guidelines
• Mitigate operational risks and implement scalable process improvements
• Produce SOPs, training materials, and technical documentation
• Drive automation and system enhancements for efficiency
• Monitor SLAs, KPIs, and overall performance metrics

Key Competencies

• Process-oriented and operationally disciplined
• Strong sense of ownership and accountability
• Solutions-oriented mindset with a proactive approach
• Ability to navigate ambiguity and drive structure
• Collaborative and adaptable team player
• Data-driven decision making and analytical thinking

Experience/Skills Required

• Bachelor's degree or equivalent combination of education and experience
• 5+ years Channel or Sales Operations support experience
• Experience in a fast-paced environment with excellent interpersonal, problem solving and time management skills.
• Extreme attention to detail with a strategic eye
• Analytical thinking and driving operational excellence and improvement
• Demonstrated participation in process improvement initiatives and/or project management experience

Other Requirements/Nice to have

• Salesforce.com product certifications are a plus (Administrator, Advanced Administrator)
• Experience with Partner Program Operations and Support
• Fluency in English and one or more other languages including Spanish is a plus

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard