Partner Growth & Success Manager — Remote/Hybrid

Zofiq Inc.; United States; Hybrid; USD 110,000 - 150,000; Full time

Job summary

ConnectWise is seeking a Partner Success Manager II who will leverage deep business and industry knowledge to help partners accelerate value and ROI with ConnectWise. You will collaborate with cross-functional teams to enhance retention, satisfaction and growth across the partner base, traveling as needed.

The role requires strong project management, a solid grasp of business processes, and the ability to map platform features to client benefits.

Qualifications

• Bachelor’s degree in related field or equivalent business experience.
• 8+ years of relevant experience.
• MBA preferred.
• 5+ years in SaaS industry preferred.

Responsibilities

• Establishes operational plans for the Partner Success team.
• Develops and implements new products, processes, standards, and/or operational plans that will have an impact on the achievement of functional results.
• Provides support to the Partner Success team, with a high attention to detail.
• May require communication with ConnectWise leadership.
• Ensures that partners receive maximum value from their investments in the ConnectWise platform, utilizing all licenses, identifying new opportunities, and collaborating with other ConnectWise stakeholders to ensure adoption and a successful renewal.
• Drives the definition and management of success metrics to ensure alignment with customer needs and workflows.
• Owns communication with key partners and stakeholders.

Skills

Project management

Cross-functional collaboration

Technical acumen

Business processes

Communication

Change management

Escalation handling

Travel coordination

Education

Bachelor's degree or equivalent

MBA (preferred)

Experience in SaaS (5+ years, preferred)

8+ years experience

Job description

ConnectWise is seeking a Partner Success Manager II who will leverage deep business and industry knowledge to help partners accelerate value and ROI with ConnectWise. You will collaborate with cross-functional teams to enhance retention, satisfaction and growth across the partner base, traveling as needed.

The role requires strong project management, a solid grasp of business processes, and the ability to map platform features to client benefits.