Senior Partner Success Manager (Fully Remote)

ConnectWise; United States; À distance; USD 120 000 - 165 000; Plein temps

Résumé du poste

ConnectWise is seeking a seasoned Partner Success leader to drive retention and expansion across the ConnectWise footprint. You will partner with cross-functional teams to increase satisfaction and adoption.

You will establish operating plans, own critical partner communications, resolve escalations, and contribute to scalable playbooks and process improvements in a fast-growing SaaS environment.

Qualifications

• Bachelor's degree or equivalent with 8+ years of experience; MBA and SaaS preferred.
• Strong knowledge of IT service provider market, business processes, and technical acumen.
• Experience partnering with cross-functional teams and managing renewals is a plus.

Responsabilités

• Establishes operational plans and implements new processes for partner success.
• Owns communication with key partners, resolves escalations, and ensures renewals.
• Contributes to scalable playbooks and process improvements.

Connaissances

IT service market knowledge

Business processes

Technical acumen

Formation

Bachelor's degree or equivalent

MBA preferred

Description du poste

• Drives partner value, retention, and expansion of the ConnectWise footprint.
• Partners with cross-functional teams to increase satisfaction and adoption.

Key Responsibilities:

• Establishes operational plans and implements new processes for partner success.
• Owns communication with key partners, resolves escalations, and ensures renewals.
• Contributes to scalable playbooks and process improvements.

Qualifications:

• Bachelor's degree or equivalent with 8+ years of experience; MBA and SaaS preferred.
• Strong knowledge of IT service provider market, business processes, and technical acumen.

ConnectWise

ConnectWise is a global software company whose suite helps over 45,000 partners manage their businesses, sell efficiently, and automate service delivery. With over 3,000 colleagues worldwide, it fosters an inclusive culture that values diverse perspectives and unique contributions.