Partner Growth & Retention Manager

Intuit, Inc.; Sacramento (CA); Hybrid; USD 179,000 - 243,000; Full time

Job summary

Intuit, Inc. is seeking a Partner Growth Manager to own post‑sale revenue for customers from reseller partners. You will manage a book of business across partner portfolios, ensuring smooth handoffs from closed‑won through implementation and live operations.

Your role blends customer success with sales discipline to protect GRR and drive NRR through upsell and expansion. As you work with implementation partners and the reseller network, you’ll forecast renewals, identify risks early, and

Qualifications

• 10+ years of experience in customer success, account management, or a post‑sale revenue role within a SaaS or enterprise software company.
• Demonstrated track record of meeting or exceeding GRR and NRR targets across a named account or portfolio book of business.
• Experience managing customer relationships through and alongside channel partners or resellers — you understand how to influence customer outcomes when you are not the only party in the room.
• Strong commercial instincts: you are comfortable identifying expansion opportunities, building a business case with customers, and closing upsell and cross‑sell deals.
• Excellent relationship management skills at multiple levels: executive sponsors, day‑to-day product users, and partner account teams.
• Accurate forecasting discipline: you know your book, you flag risks early, and your forecast reflects reality.
• Proficiency with CRM tools (Salesforce preferred) and customer success platforms.

Responsibilities

• Own GRR for your full book of business: proactively identify at‑risk customers, develop and execute retention plans, and resolve the root causes of downgrade or churn risk before renewal conversations.
• Drive NRR through structured upsell, cross‑sell, and upgrade motions: identifying expansion opportunities across QuickBooks Advanced, Intuit Enterprise Suite, Intuit Services, and Intuit Agent Studio, and executing those opportunities through and alongside the partner.
• Conduct regular customer health reviews in partnership with the reseller partner, establishing a shared view of product adoption, satisfaction, and expansion readiness.
• Own the renewal motion for your book: forecasting renewal outcomes accurately, engaging customers and partners ahead of renewal dates, and closing renewals on time and at or above contract value.
• Drive activation and adoption of Intuit Agent Studio as a retention and expansion lever — positioning AI capabilities as a reason to stay and expand, not just a feature.

Skills

Customer success

Channel partner experience

Forecasting

CRM proficiency

Education

Bachelor's degree in Business, Finance, or related field

Tools

Salesforce

Job description

Intuit, Inc. is seeking a Partner Growth Manager to own post‑sale revenue for customers from reseller partners. You will manage a book of business across partner portfolios, ensuring smooth handoffs from closed‑won through implementation and live operations.

Your role blends customer success with sales discipline to protect GRR and drive NRR through upsell and expansion. As you work with implementation partners and the reseller network, you’ll forecast renewals, identify risks early, and