Partner Growth Architect

Remote Genie; Northern (KY); Hybrid; USD 90,000 - 150,000; Full time

Job summary

ServiceNow is seeking a Partner Manager to lead relationships with the Partner Ecosystem across the Americas. You will nurture current partners and help them mature their ServiceNow practice while driving new opportunities.

You will build partner programs, plan success targets, and coordinate across stakeholders to align investments, governance, and GTM plans. Travel ~10% for partner engagements and field visits.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Effectively coach & enable partners both remotely and face to face as needed.
• Communicate Partner Programs’ Requirements & Benefits across the ecosystem.
• Provide Day-to-Day Management of Partner Ecosystem.
• Work closely with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice is being executed.
• Conduct Quarterly and Bi-annual Business Reviews.
• Develop Partner Business Case + Program Roadmaps.
• Articulate investment areas needed to both enter and progress through the partner program.
• Execute Remediation Plans.
• Enhance & Manage Partner Portal and Other Systems.
• Work Towards Partner Revenue Goals through Teaming & Subcontracting.
• Build and Maintain Relationships Between the PDC and the Partner ecosystem.
• Participate in Marketing Events.
• Approximately 10% travel

Responsibilities

• Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, deliver growth.
• Planning for success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap.
• Managing the Partner Ecosystem and cross functional collaboration across stakeholders through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting.
• Drive Ecosystem Governance through stakeholder communication, execution plans, reporting and dashboard preparation, global interlocks with other regions.
• Work with a specified set of ServiceNow partners to generate new business in existing accounts and in new logos, as well as ensuring our partners assist in delivering successful projects across all ServiceNow sales segments in a designation geo (AMS).
• Direct/align partner’s investment in ServiceNow with areas of greatest opportunities. Aligns partner’s corporate mission and goals with the people, programs and resources at ServiceNow. Ensure alignment with ServiceNow’s Partner Industry Solutions strategy and, where applicable, Service Provider programs.
• Accelerate Workflow and Now Platform “Practice” growth via joint GTM plans with associated investment aligned to ServiceNow’s four C requirements: Capacity, Capability, Competency, and Customer Success.
• Drive regular partner cadence including pipeline reviews, operational excellence, QBR’s and EBC’s to drive partner and ServiceNow executive alignment
• Develop and execute capacity plans to assure partner is well positioned to sell the value of the Now Platform and to deliver successful customer implementations with high degrees of customer success via proper competencies, certifications, and committed co-delivery plan.
• Collaborate with Marketing teams on both sides to build and execute joint closed-loop demand generation plans (Partner Prospecting Days (PPD), CxO Roundtables and joint events).

Skills

AI integration

Partner coaching

Stakeholder communication

Ecosystem management

Business reviews

GTM planning

Travel readiness

Job description

ServiceNow is seeking a Partner Manager to lead relationships with the Partner Ecosystem across the Americas. You will nurture current partners and help them mature their ServiceNow practice while driving new opportunities.

You will build partner programs, plan success targets, and coordinate across stakeholders to align investments, governance, and GTM plans. Travel ~10% for partner engagements and field visits.