Strategic Partner Growth & Ecosystem Lead

ServiceNow, Inc.; West Palm Beach (FL); On-site; USD 110,000 - 170,000; Full time

Job summary

ServiceNow, Inc. is looking for a Partner Manager to manage our Partner Ecosystem across the Americas and grow ServiceNow practices through strong relationship building and strategic planning.

The role involves developing partner programs, aligning investments, driving joint GTM plans, and coordinating with marketing and operations to deliver successful projects. Expect about 10% travel and frequent cross-functional collaboration.

Qualifications

• Experience integrating AI into work processes and decision-making.
• Develop & Maintain Standard Operating Procedures (Business Planning Guides, Enablement Journeys etc.)
• Effectively coach & enable partners both remotely and face to face as needed
• Communicate Partner Programs’ Requirements & Benefits across the ecosystem
• Provide Day-to-Day Management of Partner Ecosystem
• Work closely with Partner Operations/Enablement to ensure reporting and best practice
• Conduct Quarterly and Bi-annual Business Reviews
• Develop Partner Business Case + Program Roadmaps
• Articulate investment areas needed to enter and progress through the partner program
• Execute Remediation Plans
• Enhance & Manage Partner Portal and Other Systems
• Work Towards Partner Revenue Goals through Teaming & Subcontracting
• Build and Maintain Relationships Between the PDC and the Partner ecosystem
• Participate in Marketing Events
• Approximately 10% travel

Responsibilities

• Lead ServiceNow relationships with our Partner Ecosystem across the Americas and nurture partner practices to deliver growth.
• Plan for success with target agreements, capacity planning, and investment roadmaps.
• Drive ecosystem governance with regular evaluations, milestones, and cross-functional alignment.
• Collaborate with Marketing to build joint demand generation and GTM programs.
• Generate new business with partners in existing accounts and new logos across AMS.

Skills

Partner ecosystem management

Cross-functional collaboration

Strategic planning

Relationship building

Excellent communication

Job description

ServiceNow, Inc. is looking for a Partner Manager to manage our Partner Ecosystem across the Americas and grow ServiceNow practices through strong relationship building and strategic planning.

The role involves developing partner programs, aligning investments, driving joint GTM plans, and coordinating with marketing and operations to deliver successful projects. Expect about 10% travel and frequent cross-functional collaboration.