Partner Experience Product Associate

Amiseq Inc.; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Equinix in the United States is seeking a channel partner-focused professional to help incubate and activate partner channels, gather requirements, and translate them into actionable stories for Product and Engineering teams.

You will collaborate across the Americas and APAC, document processes, and improve the partner journey to make it easier for partners to do business with Equinix.

Qualifications

• At least 2 years of relevant experience in Channel partner-facing roles, business analysis, product operations, or partner activation.
• Experience gathering requirements and converting them into user stories.
• Strong requirement documentation and writing skills.
• Understanding of channel partner business models and partner journeys.
• Basic understanding of APIs, integrations, and related technical concepts.
• Experience working with multiple partners on API integrations is an advantage.
• Proficiency in Excel, including PivotTables and data analysis.
• Strong communication and cross-functional collaboration skills.
• Experience with AI tools or AI-enabled business processes is an added advantage.

Responsibilities

• Work with the Route-to-Market (RTM) Incubation and Activation team to develop and launch new partner channels.
• Help new partner routes grow from the early incubation stage through activation and scaling.
• Understand the partner journey and identify ways to make it easier for partners to work with Equinix.
• Gather feedback and requirements from partners and convert them into clear product requirements and user stories.
• Collaborate with cross-functional teams, including Product Managers, Engineering, and other stakeholders.
• Focus on improving the overall partner experience and making it easier and more convenient for partners to do business with Equinix.
• Understand channel business models and how partners generate business through Equinix.
• Work directly with partners to understand their challenges, gather requirements, and recommend suitable solutions.
• Create process flows and flow diagrams to explain partner journeys, business processes, and system integrations.
• Document business requirements, functional requirements, and user stories clearly.
• Understand API and LAN-related concepts and define requirements for API integrations with different partners.
• Work with teams across the Americas and APAC regions.

Skills

Partner experience

Business analysis

Product operations

Partner activation

Requirements gathering

User stories

Documentation

API integrations

Excel PivotTables

Data analysis

Collaboration

AI tools

Channel models

Job description

Equinix in the United States is seeking a channel partner-focused professional to help incubate and activate partner channels, gather requirements, and translate them into actionable stories for Product and Engineering teams.

You will collaborate across the Americas and APAC, document processes, and improve the partner journey to make it easier for partners to do business with Equinix.