Senior Director, Partner Experience & Deal Enablement

Equinix, Inc; United States; Remote; USD 200,000 - 300,000; Full time

Benefits offered by this job

Employee Assistance Program

US Benefits: Insurance, retirement, &d

PTO & Holidays

Job summary

Equinix, Inc. seeks a visionary Sr. Director, Partner Digital Experience & Support to own the end-to-end partner journey and the deal support infrastructure.

This role partners with the VP and drives recruitment, onboarding, deal registration, ROE governance, and Lead-to-Cash optimization across multiple partner archetypes. You will lead a high-performing team delivering best-in-class partner experiences and scalable commercial support, aligning with program design and governance standards

Qualifications

• 10+ years in partner experience, channel operations, deal support, or commercial operations roles within enterprise technology, SaaS, or infrastructure - with demonstrated depth across the full partner commercial lifecycle.
• Direct experience owning or leading a deal support function - has managed Partner Support teams, or equivalent commercial deal support capabilities in a channel or partner context.
• Deep familiarity with deal registration design and governance - has built or managed deal registration policy, ROE frameworks, and partner-facing approval processes at scale.
• Hands-on PRM experience - has configured, optimized, or governed a partner relationship management platform (Salesforce PRM, Impartner, or equivalent)
• Experience leading multi-functional teams - has managed across experience, operations, commercial support, and technical support simultaneously

Responsibilities

• Build and own the end-to-end partner lifecycle - recruitment, onboarding, active engagement, deal support, and retention across all partner archetypes (VAR, MSP, TSD, GSI, tech alliance). Own partner NPS and satisfaction measurement.
• Own the PRM platform and partner portal - configuration, partner-facing UX, adoption, and ongoing optimization so partners can self-serve without Equinix intervention. Drive Lead-to-Cash system modernization with GTM Ops and IT to reduce manual touch points across the deal lifecycle. Utilize AI to reduce manual touch points for support teams
• Design and own deal registration policy, process, and governance - ROE framework, approval workflows, conflict resolution, and partner-facing SLAs across all routes to market.
• Design and own the Lead-to-Cash process end to end - from partner opportunity identification through quoting, approval, booking, and provisioning.
• Own all partner support functions - from contracting, to deal structuring, pricing, and solution scoping capabilities that support partners through complex transactions.
• Own the Deal PMO - ensuring complex, multi-region, or high-value deals have appropriate project management, stakeholder coordination, and executive visibility.

Job description

Equinix, Inc. seeks a visionary Sr. Director, Partner Digital Experience & Support to own the end-to-end partner journey and the deal support infrastructure.

This role partners with the VP and drives recruitment, onboarding, deal registration, ROE governance, and Lead-to-Cash optimization across multiple partner archetypes. You will lead a high-performing team delivering best-in-class partner experiences and scalable commercial support, aligning with program design and governance standards