Part TimeFront Desk Agent

Hampton Inn Morgan Hill; Morgan Hill (CA); On-site; USD 15,000 - 20,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid time off (PTO)

401k with company match

Travel discount program

Job summary

The Hampton Inn Morgan Hill is looking for a Front Desk Agent to efficiently check guests in and out while providing exceptional customer service. This role requires strong interpersonal skills as you will welcome guests and assist them with inquiries and room assignments.

Ideal candidates will have 1-2 years of customer service experience and the ability to stand for extended periods. Excellent benefits are included, with opportunities for growth within our organization.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, and provides information on hotel services.
• Up-sells rooms to maximize hotel revenue.
• Accurately processes all cash and credit card transactions.
• Controls and releases guest safe-deposit boxes.
• Communicates outstanding guest requests or issues to management.
• Responds to guest complaints and ensures total satisfaction.

Skills

Customer service experience

Basic computer skills

Ability to stand for long periods

Job description

Job Summary The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. MUST BE ABLE TO WORK- 3PM-11PM SHIFT TIMES.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in a prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates.
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within.