Front Desk Agent

Fairfield by Marriott Wilkes-Barre; Wilkes-Barre (Luzerne County); On-site; USD 30,000 - 40,000; Full time

Job summary

Fairfield by Marriott Wilkes-Barre is seeking a full-time Front Desk Agent for the 3pm-11pm shift. You will provide exceptional customer service, act as an ambassador for our property, and ensure that all guests feel welcomed and appreciated.

qualified candidates should have prior front desk or customer service experience, excellent communication skills, and the ability to multitask in a fast-paced environment. Join our team and be part of a welcoming workplace.

Qualifications

• Previous experience in a front desk position or customer service role is mandatory.
• Strong written and verbal communication skills.
• Ability to handle stressful situations with calmness and empathy.

Responsibilities

• Check in guests and process their reservations.
• Respond to guest complaints and requests.
• Balance the cash drawer and reconcile accounts.

Skills

Customer service skills

Communication skills

Problem-solving skills

Attention to detail

Multitasking

Math skills

Job description

Front Desk Agent (3-11)

We’re looking for a full‑time front desk associate with availability to work the scheduled shift of 3pm‑11pm.

This individual will provide customer service and act as an ambassador for our property. They should have strong communication and interpersonal skills, computer proficiency for company software, and be calm, composed, empathetic, and energetic, even during busy or stressful times.

Responsibilities

• Check in guests, answer phones, and take reservations.
  • Greeting guests: Welcome guests and make them feel appreciated.
  • Check‑in and check‑out: Process guest check‑in and check‑out, including assigning rooms and giving out keys.
  • Handling reservations: Take reservations by phone or online and maintain records of guests.
• Respond to guest complaints, requests, and emergencies.
  • Handling complaints: Address guest concerns and complaints.
  • Answering questions: Provide information about the establishment and answer guest questions.
  • Making recommendations: Suggest activities and restaurants to guests.
• Reconcile accounts and take proper payment.
• Balance the cash drawer.

Skills

• Previous experience in a front desk position or customer service role is mandatory.
• Excellent math skills.
• Attention to detail.
• Good problem‑solving skills.
• Strong customer service skills.
• Ability to multitask.
• Strong written and verbal communication skills.