Part-Time Workforce Outcomes & Retention Specialist

Phipps Neighborhoods; New York (NY); On-site; USD 28,000 - 30,000; Part time

Job summary

Phipps Neighborhoods is seeking a part-time Workforce Outcomes Collection Specialist in New York, NY. The role supports participant retention, employment outcome tracking, and compliance across workforce programs, working closely with the Retention Coordinator and Workforce team.

The position involves administrative duties, OMNY card and stipend administration, data management, and occasional local travel to New York City worksites. Strong organization and communication skills are essential.

Qualifications

• Experience in administrative support, workforce development, customer service, or data entry preferred.
• Experience with Salesforce or similar databases preferred.
• Strong organizational, communication, and recordkeeping skills.
• Attention to detail and ability to maintain confidential records.

Responsibilities

• Conduct participant follow-up through phone calls, email, text messaging, virtual meetings, and in-person visits as appropriate.
• Travel locally to obtain employment verification documents and other required retention documentation.
• Assist with employment verification and maintain participant communication logs.
• Schedule retention appointments and identify participants needing additional support.
• Support participant retention efforts and alumni engagement activities.
• Enter participant outcomes into Salesforce and other required databases.
• Verify and upload employment documentation.
• Conduct routine participant file reviews.
• Prepare routine compliance and outcome reports.
• Track missing documentation and follow up with participants.
• Assist with monitoring visits and audit preparation.

Skills

Administrative support

Data entry

Customer service

Documentation

Recordkeeping

Communication

Confidentiality

Time management

Education

High School Diploma/GED

Associate's degree

Tools

Salesforce

Job description

Phipps Neighborhoods is seeking a part-time Workforce Outcomes Collection Specialist in New York, NY. The role supports participant retention, employment outcome tracking, and compliance across workforce programs, working closely with the Retention Coordinator and Workforce team.

The position involves administrative duties, OMNY card and stipend administration, data management, and occasional local travel to New York City worksites. Strong organization and communication skills are essential.