Part-Time Welcome Center Associate — Nights & Weekends

YMCA of Greater Boston; Woburn (MA); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Free YMCA membership

Discount on programs

Family membership option

Job summary

The YMCA of Greater Boston is hiring a Welcome Center Representative for our North Suburban YMCA location. This part-time, evenings and weekend role supports member check-in, program information, and sales while upholding safety protocols and YMCA policies.

Under supervision of the Director of Membership Sales & Service, you will handle phone calls, lobby traffic, and perform cash handling tasks with accuracy. Join a cause-driven team focused on outstanding member service.

Qualifications

• Experience in member service or hospitality preferred.
• Ability to handle high-traffic lobby environments with courtesy.
• Familiarity with YMCA policies and procedures is a plus.

Responsibilities

• Present a welcoming and friendly demeanor when greeting and serving members and program participants.
• Arrive on time, ready to begin work at scheduled start of your shift, dressed in uniform with YMCA name tag.
• Enforce YMCA safety and membership policies at all times.
• Ability to work independently and to problem solve to serve our Y members.
• Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts.
• Conduct prospective member tours, as needed.
• Take member and non-member phone calls per YMCA policies.
• Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff.
• Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe.
• Maintain an orderly and neat workspace during your shift and clean up when leaving.
• Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
• Attend all staff meetings and be able to work as a team player.
• Perform all other duties as assigned.

Skills

Customer service

Multitasking

Communication

Safety awareness

Job description

The YMCA of Greater Boston is hiring a Welcome Center Representative for our North Suburban YMCA location. This part-time, evenings and weekend role supports member check-in, program information, and sales while upholding safety protocols and YMCA policies.

Under supervision of the Director of Membership Sales & Service, you will handle phone calls, lobby traffic, and perform cash handling tasks with accuracy. Join a cause-driven team focused on outstanding member service.