Member Experience & Welcome Center Associate

ymcaboston; Needham (AL); On-site; USD 17,000 - 22,000; Part time

Job summary

YMCA Boston is seeking a Welcome Center Representative to join our Membership Sales & Service team on a part-time basis. Under supervision, you will manage member check-in, enforce safety protocols, assist with membership and program sales, answer phones, and provide information on YMCA policies and offerings.

Weekday afternoons/evenings and weekends offer flexible, part-time hours. Strong customer service, multitasking ability, and a welcoming demeanor are essential to success in this busy

Qualifications

• Customer service experience preferred
• Ability to multitask in a fast-paced environment
• Strong communication and interpersonal skills
• Friendly and welcoming demeanor

Responsibilities

• Manage member check-in and ensure adherence to safety protocols
• Assist with membership and program sales and information
• Answer telephone calls and direct inquiries
• Regulate YMCA lobby traffic and assist with crowd management
• Provide information on YMCA policies, programs and services

Skills

Customer service

Multitasking

Communication

Attention to detail

Job description

YMCA Boston is seeking a Welcome Center Representative to join our Membership Sales & Service team on a part-time basis. Under supervision, you will manage member check-in, enforce safety protocols, assist with membership and program sales, answer phones, and provide information on YMCA policies and offerings.

Weekday afternoons/evenings and weekends offer flexible, part-time hours. Strong customer service, multitasking ability, and a welcoming demeanor are essential to success in this busy