Part-Time Weekend Concierge: Guest Experience Pro

White Lodging; Erie (Erie County); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Day 1 Medical

Dental and Vision

PTO with rollover

Wellness tools

Referral bonuses

401(k) with company match

Tuition reimbursement

Hotel room and dining discounts

Leadership development opportunities

Job summary

White Lodging at Sheraton Erie is seeking a part-time concierge for our club lounge. You will assist guests with reservations, hotel information and special requests while delivering excellent guest service.

The role requires an outgoing personality, strong communication, and a team-focused attitude to ensure every guest experience is memorable. Weekend availability is preferred, with a supportive lounge environment and growth opportunities.

Qualifications

• Outgoing and social personality with a welcoming demeanor.
• Excellent communication and active listening abilities.
• Passion for service with a positive, team-oriented attitude.
• Strong problem-solving skills and adaptability.
• Ability to stand/walk for long periods and lift 10 lb regularly.

Responsibilities

• The concierge provides high quality service, anticipating and exceeding guest expectations.
• Assist guests with special requests including reservations and information.
• Develop knowledge of hotel services, local area and travel options.
• Address guest questions thoughtfully and offer recommendations.
• Help resolve guest complaints and concerns as they arise.
• Assist lounge guests with food/beverage needs and keep lounge tidy.
• Maintain positive working relationships and present a professional appearance.

Skills

Outgoing personality

Communication skills

Customer service mindset

Problem solving

Physical stamina

Job description

White Lodging at Sheraton Erie is seeking a part-time concierge for our club lounge. You will assist guests with reservations, hotel information and special requests while delivering excellent guest service.

The role requires an outgoing personality, strong communication, and a team-focused attitude to ensure every guest experience is memorable. Weekend availability is preferred, with a supportive lounge environment and growth opportunities.