Concierge

White Lodging; Erie (Erie County); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Day 1 Medical

Dental and Vision

PTO with rollover

Wellness tools

Referral bonuses

401(k) with company match

Tuition reimbursement

Hotel room and dining discounts

Leadership development opportunities

Job summary

White Lodging at Sheraton Erie is seeking a part-time concierge for our club lounge. You will assist guests with reservations, hotel information and special requests while delivering excellent guest service.

The role requires an outgoing personality, strong communication, and a team-focused attitude to ensure every guest experience is memorable. Weekend availability is preferred, with a supportive lounge environment and growth opportunities.

Qualifications

• Outgoing and social personality with a welcoming demeanor.
• Excellent communication and active listening abilities.
• Passion for service with a positive, team-oriented attitude.
• Strong problem-solving skills and adaptability.
• Ability to stand/walk for long periods and lift 10 lb regularly.

Responsibilities

• The concierge provides high quality service, anticipating and exceeding guest expectations.
• Assist guests with special requests including reservations and information.
• Develop knowledge of hotel services, local area and travel options.
• Address guest questions thoughtfully and offer recommendations.
• Help resolve guest complaints and concerns as they arise.
• Assist lounge guests with food/beverage needs and keep lounge tidy.
• Maintain positive working relationships and present a professional appearance.

Skills

Outgoing personality

Communication skills

Customer service mindset

Problem solving

Physical stamina

Job description

Description

Position Information

Location: Sheraton Erie

Summary:

We are seeking a part-time hourly team member with weekend availability for our club lounge. In this role, you will assist all guests with any special requests including reservations and hotel information while providing excellent guest service.

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Responsibilities:

What You’ll Do

• The concierge will provide the highest quality of service to the guest, anticipating and exceeding their expectations.


• Assist guests with any special requests including reservations, hotel information, and arranging transportation.


• Develop a thorough knowledge of hotel services and surroundings, the local area, and nearby travel services. Accurately answer any guest questions and provide thoughtful recommendations.


• Help to resolve any guest complaints or concerns that come your way.


• Assist guests with food and beverage needs while in the concierge lounge and clean the lounge as needed.


• Develop and maintain positive working relationships.


• Be an ambassador of our establishment by maintaining a neat and professional personal appearance.


• Perform other duties as assigned.

What You’ll Bring

• The concierge will have an outgoing and social personality.


• Excellent communication and listening skills.


• A passion for service with a positive, can-do attitude and a team-player mindset.


• A talent for problem-solving and the ability to adapt to any situation.


• Ability to stand and walk for long periods of time and to lift at least 10 pounds regularly.

Other information:

What You Can Look Forward To

• DailyPay option


• Day 1 Medical, Dental and Vision insurance


• Vacation/Paid Time Off (PTO) with rollover


• Complimentary wellness tools


• Unlimited referral bonuses


• 401(k) with company match


• Hostcare Resources healthcare concierge


• Leadership development


• Tuition reimbursement


• Discounts on hotel rooms, dining, and other travel/entertainment experiences


• Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.