Part-time Warranty Administrator

Careers at Mercedes-Benz of Beverly Hills; Beverly Hills (CA); Vor Ort; USD 48.000 - 62.000; Teilzeit

Zusammenfassung

Mercedes-Benz of Beverly Hills is seeking a Warranty Administrator to join our team. This part-time position offers potential for full-time hours in the future.

You will review, prepare, and submit warranty claims, supervise service office staff, and ensure documentation meets manufacturer standards. The role requires 2+ years of automotive warranty experience, strong attention to detail, and the ability to collaborate with service, parts, and accounting.

Qualifikationen

• 2+ years of automotive warranty administration experience
• Strong knowledge of warranty policies and labor operations
• Experience with dealership management systems (DMS) and warranty portals
• Excellent attention to detail and accuracy
• Organizational and time-management skills
• Ability to collaborate across service, parts, and accounting teams

Aufgaben

• Review, prepare, and submit all warranty and goodwill claims per guidelines
• Supervise and direct service office staff
• Ensure all repair orders have complete, compliant documentation
• Monitor claim status and follow up on rejected or unpaid claims
• Maintain audit-ready warranty files and support audits
• Reconcile warranty receivables and investigate discrepancies
• Provide guidance on warranty requirements to improve claim acceptance
• Collaborate with service advisors and technicians for proper documentation

Kenntnisse

Automotive warranty administration

DMS experience

Warranty portals familiarity

Attention to detail

Cross-functional collaboration

Time management

Jobbeschreibung

At Mercedes-Benz of Beverly Hills, our mission is to deliver a world class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to be a part of the nation’s #1 family-owned automotive group. We are seeking a Warranty Administrator to join our team as we continue to change the industry. This is a part-time position. There is opportunity for full-time hours in the future!

The Warranty Administrator plays a critical role in protecting dealership profitability, ensuring compliance with manufacturer standards, and supporting a seamless service experience. If you are highly detail-oriented, process-driven, and take pride in accuracy, this is an opportunity to join a high-performing team where your work directly impacts both compliance and financial performance.

What You Will Do

• Accurately review, prepare, and submit all warranty and goodwill claims in accordance with manufacturer and dealership guidelines
• Supervise and direct the activities of service office staff
• Ensure all repair orders include complete, accurate, and compliant documentation (technician story, labor ops, parts, and coding)
• Monitor claim status and proactively follow up on rejected, returned, or unpaid claims
• Maintain audit-ready warranty files and support internal and manufacturer warranty audits
• Reconcile warranty receivables and investigate discrepancies between submissions and payments
• Partner with Service Advisors and Technicians to ensure proper documentation and warranty eligibility
• Provide guidance to the service team on warranty requirements and opportunities to improve claim acceptance rates
• Track trends in claim rejections and identify process improvements to reduce errors and chargebacks
• Maintain organized, accurate records in alignment with dealership and manufacturer standards

What We Are Looking For

• 2+ years of automotive warranty administration experience (Mercedes-Benz or luxury brand preferred)
• Strong knowledge of warranty policies, repair order structure, and labor operations
• Experience working with dealership management systems (DMS) and manufacturer warranty portals
• Exceptional attention to detail and commitment to accuracy
• Strong organizational and time management skills with the ability to manage multiple priorities
• Ability to interpret and apply manufacturer policies consistently and correctly
• Effective communication skills and ability to collaborate cross-functionally with service, parts, and accounting teams
• A proactive, problem-solving mindset with a focus on continuous improvement and compliance

Pay: $35.00 - $45.00 / hour

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type and years of experience within the industry, education, etc.

At Mercedes-Benz of Beverly Hills we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones Automotive Group brand that drives our company toward success.