Automotive Warranty Administrator: Detail-Driven

Fletcher Jones Automotive Group; Beverly Hills (CA); On-site; USD 48,000 - 62,000; Part time

Job summary

Fletcher Jones Automotive Group's Mercedes-Benz of Beverly Hills location is seeking a meticulous Warranty Administrator to protect profitability and ensure compliant warranty processing.

This part-time position offers growth toward full-time hours, requires 2+ years of warranty experience, strong attention to detail, and the ability to coordinate with service, parts, and accounting teams.

Qualifications

• 2+ years of automotive warranty administration experience (Mercedes-Benz or luxury brand preferred).
• Strong knowledge of warranty policies, repair order structure, and labor operations.
• Experience with dealership management systems (DMS) and manufacturer warranty portals.
• Exceptional attention to detail and commitment to accuracy.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Ability to interpret and apply manufacturer policies consistently and correctly.
• Excellent communication and cross-functional collaboration with service, parts, and accounting teams.
• Proactive, problem-solving mindset focused on continuous improvement and compliance.

Responsibilities

• Accurately review, prepare, and submit all warranty and goodwill claims per guidelines.
• Supervise and direct the activities of service office staff.
• Ensure repair orders include complete, accurate documentation.
• Monitor claim status and follow up on rejected, returned, or unpaid claims.
• Maintain audit-ready warranty files and support warranty audits.
• Reconcile warranty receivables and investigate discrepancies between submissions and payments.
• Partner with Service Advisors and Technicians to ensure proper documentation and eligibility.
• Provide guidance to service team on warranty requirements and improvements.
• Track trends in claim rejections and identify process improvements.
• Maintain organized records aligned with dealership and manufacturer standards.

Skills

Attention to detail

Organization

Time management

Communication

Cross-functional teamwork

Problem solving

Tools

DMS

Warranty portals

Job description

Fletcher Jones Automotive Group's Mercedes-Benz of Beverly Hills location is seeking a meticulous Warranty Administrator to protect profitability and ensure compliant warranty processing.

This part-time position offers growth toward full-time hours, requires 2+ years of warranty experience, strong attention to detail, and the ability to coordinate with service, parts, and accounting teams.