Mercedes-Benz Warranty Administrator

ZT Automotive Group; Houston (TX); On-site; USD 40,000 - 54,000; Full time

Job summary

ZT Automotive Group in Houston, TX, is seeking a Mercedes-Benz Warranty Administrator to manage the full warranty lifecycle—from repair order booking to claim submission—in strict accordance with Mercedes-Benz and company policies.

The ideal candidate is highly organized, detail‑oriented, and proficient with CDK and Microsoft Office, able to handle multiple priorities in a fast-paced dealership environment while ensuring accurate documentation and timely payments.

Qualifications

• Minimum 2 years of warranty administration experience in a dealership environment.
• Mercedes-Benz experience is strongly preferred.
• Prior experience with CDK database systems is preferred.
• Strong knowledge of manufacturer warranty policies, procedures, and audit requirements.
• High attention to detail with the ability to manage multiple priorities and deadlines.
• Excellent communication, organization, and documentation skills.
• Proficiency in Microsoft Word, Excel, Outlook, and Teams.

Responsibilities

• Review and book repair orders in compliance of Mercedes-Benz Policy and Procedure
• Processes all warranty claims promptly and with accuracy
• Processes all warranty paperwork to ensure proper documentation
• Verifies criteria required by manufacturer
• Reconciles all warranty receivables through the appropriate accounting schedule
• Posts credits
• Resubmits all rejected claims promptly
• Review all warranty receivable schedules to ensure timely payment
• Follows up on payment of outstanding claims
• Keeps informed of all factory recalls and bulletins
• Assists with any clerical needs as directed by the senior manager or the fixed operations manager
• Maintains a professional appearance and a neat work area
• Performs other duties as assigned

Skills

Warranty administration

Attention to detail

Communication

Microsoft Word/Excel

Tools

CDK

Job description

Description

We are seeking a Mercedes-Benz Warranty Administrator to ensure the accuracy, compliance, and efficiency of all warranty-related processes. This role is responsible for managing the complete warranty lifecycle, from repair order booking to claim submission, reconciliation, and reporting, in strict accordance with Mercedes-Benz and company policies.

The ideal candidate is highly organized, detail-oriented, and excels in a fast-paced environment. This is a vital position that supports dealership operations and maintains manufacturer compliance across multiple departments.

Key Responsibilities

• Review and book repair orders in compliance of Mercedes-Benz Policy and Procedure
• Processes all warranty claims promptly and with accuracy
• Processes all warranty paperwork to ensure proper documentation
• Verifies criteria required by manufacturer
• Reconciles all warranty receivables through the appropriate accounting schedule
• Posts credits
• Resubmits all rejected claims promptly
• Review all warranty receivable schedules to ensure timely payment
• Follows up on payment of outstanding claims
• Keeps informed of all factory recalls and bulletins
• Assists with any clerical needs as directed by the senior manager or the fixed operations manager
• Maintains a professional appearance and a neat work area
• Performs other duties as assigned

Requirements

• Minimum 2 years of warranty administration experience in a dealership environment
• Mercedes-Benz experience is strongly preferred
• Prior experience with CDK database systems is preferred
• Strong knowledge of manufacturer warranty policies, procedures, and audit requirements
• High attention to detail with the ability to manage multiple priorities and deadlines
• Excellent communication, organization, and documentation skills
• Proficiency in Microsoft Word, Excel, Outlook, and Teams