Part-time Volunteer Coordinator - Houston Ballet Nutcracker Market

Louisville Ballet; Houston (TX); Hybrid; USD 21,000 - 30,000; Part time

Job summary

Houston Ballet is seeking a part-time, hourly volunteer coordinator to lead recruitment, onboarding, scheduling, and communication for Nutcracker Market and Nutcracker Market SPRING. You will serve as the primary contact for volunteers, coordinating with staff and committees to ensure strong coverage and a rewarding experience.

Hours vary by event calendar, with January–July around 15 hours/week and August–November around 25 hours/week.

Qualifications

• Bachelor's degree preferred.
• 1–3 years’ experience coordinating volunteers, staff or related programs, data entry and customer service preferred.
• Proficiency with Microsoft Office Suite.
• Experience with Shiftboard platform is a significant plus.

Responsibilities

• Interface with volunteers via email and phone, including notices via Shiftboard.
• Create and update volunteer schedules via Shiftboard.
• Facilitate volunteer screening with Human Resources.
• Liaise with partner organizations on corporate volunteer opportunities.
• Serve as main contact for general volunteers and coordinate parking passes.
• Create and update materials related to volunteer participation.
• Serve as liaison for Volunteer Engagement and Market Entry Committees onsite.
• Create volunteer schedules and track hours post-event.
• Assist with committee communication and scheduling.
• Respond to volunteer questions and concerns.
• Foster a welcoming, inclusive volunteer environment.
• Ensure policy compliance; assist with prep for Market runs.
• Availability to work during Nutcracker Market at Reliant Center.

Skills

Communication

Organization

Customer service

Education

Bachelor's degree preferred

Tools

Shiftboard

Microsoft Office

Job description

Come work with us at Houston Ballet!

Join a leading nonprofit arts organization that’s redefining what ballet can be. We’re committed to inspiring a lasting love of dance through nationally recognized bold performances, new choreography, and education programs. At Houston Ballet, your creativity meets purpose—and your passion takes center stage. Whether on stage or behind the scenes, every role here contributes to something bigger.

Visit: www.houstonballet.org for more information.

Summary:

This position is responsible for leading the recruitment, onboarding, scheduling, and communication of volunteers for Nutcracker Market and Nutcracker Market SPRING. Serving as the primary point of contact for volunteers, this role works closely with staff and committee chairs to ensure strong volunteer coverage, a positive and rewarding volunteer experience, and seamless event execution.

This is a part-time, hourly, seasonal position with varying weekly hours based on the event calendar:

• January–July: 15 hours per week with a flexible schedule
• August–November: 25 hours per week

Duties and Responsibilities:

• Interface with volunteers via email and phone, including sending out notices via Shiftboard platform.
• Create and update volunteer schedules via Shiftboard.
• Facilitate volunteer screening in conjunction with Human Resources.
• Liaise with partner organizations on corporate volunteer opportunities.
• Manage and serve as the main point of contact for general volunteers including answering questions, sending instructions and coordinating delivery of parking passes.
• Create and update materials related to volunteer participation and job duties such as brochures.
• Serve as liaison for Volunteer Engagement and Market Entry Committees onsite during the run of the Nutcracker Market
• In conjunction with the Nutcracker Market and Special Events team, create volunteer schedules (including committee and general volunteers) and track all volunteer hours post-event.
• Assist the Assistant Director, Nutcracker Market, with committee communication and scheduling.
• Serve as the primary resource for volunteer questions and concerns.
• Foster a welcoming, inclusive, and engaging volunteer environment.
• Ensure compliance with Houston Ballet Code of Conduct and other organizational policies.
• Assist Nutcracker Market team with preparing mailings, supply boxes and other items as needed ahead of the Market
• Availability to work during the run of the Nutcracker Market at Reliant Center, leading volunteer check-in and stewarding volunteer operations.
• Other duties as assigned

Qualifications:

Education & Experience

• Bachelors Degree preferred
• One-three years’ experience coordinating volunteers, staff or related programs, data entry and customer service preferred
• Proficiency with Microsoft Office Suite
• Experience working with Shiftboard platform a significant plus

Work Environment

• Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
• Hours vary throughout the year, averaging three days a week in the off-season (Jan-July) increasing to four days a week in peak season (Aug-November). Evening and weekends and significant work time are required during the Nutcracker Market.

Inclusion, Diversity, Equity and Access Statement

Houston Ballet is dedicated to creating meaningful change by cultivating a space that honors what is unique in all of us. Inclusion, Diversity, Equity, and Access (IDEA) are instrumental in the fulfillment of our mission and values. We recognize our responsibility to be an inclusive and open organization for students, artists, staff, trustees, and volunteers of all backgrounds.

We are an Equal Opportunity Employer. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Join us, together we are Houston Ballet.

Core Values

Our shared values are essential to our success as a world-class ballet company and academy. These values guide our decisions and behaviors and shape our culture.

• EXCELLENCE: We are passionate about results. Our programs are recognized and awarded for excellence. We are committed to delivering quality programs at the highest standard. Work in all departments matches the caliber of the programming on stage.
• ENGAGED: We are proud to be a part of a company that produces art and trains artists. We attend performances and are tremendous advocates for the education and community engagement programs we offer. We are all in and well-versed in the mission of Houston Ballet.
• DRIVEN: We are driven to take goals and run with them. We are excited to deliver results beyond expectations. We are accountable for our actions and work. We reinvent Standard Operations Procedures, leaving our jobs better than we found them. Much of our work product becomes the standard for individuals who will fill our roles in the years to come.
• COLLABORATIVE: We unite around Houston Ballets mission and support each other in reaching goals. We share information widely and generously and treat our team members, customers, and patrons with respect and sensitivity. We embrace inclusion, diversity, equity, and access. We recognize our responsibility to be an open, welcoming, and anti-racist organization where students, artists, staff, trustees, and volunteers of all backgrounds collaboratively learn, work and serve. We nurture the growth and understanding of how each of us fits into the larger picture and we celebrate organizational achievements.
• PATRON-CENTERED: Our patrons (subscribers/supporters/donors/stakeholders) are at the center of all we do and are at the top of our minds in our decisions and actions. Our patrons are delighted by the excellent customer service they receive at every interaction at Houston Ballet.