Development Process Coordinator - Nutcracker Market

Houston Ballet Company; Houston, Northern (TX, KY); Hybrid; USD 45,000 - 58,000; Full time

Benefits offered by this job

Healthcare Benefits

Retirement Plan

Paid Time Off

Professional Development

Discounts and Tickets

Wellness Programs

Job summary

Houston Ballet in Houston, TX is seeking a Development Process Coordinator – Nutcracker Market to manage gift processing, donor records, and data quality in support of the Development Department.

You will handle market contributions, maintain Tessitura records, generate acknowledgments, and assist with reports and campaigns, ensuring accurate data and timely processing during Nutcracker Market and Spring Market.

Qualifications

• Bachelor’s Degree preferred.
• Minimum two years’ experience in data entry and customer service.
• Strong verbal, written, interpersonal communication and problem-solving skills.
• Experience with Windows based applications and donor databases; Tessitura is a plus.
• Detail oriented and able to multi-task in a fast-paced environment.
• Ability to collaborate, take initiative and adhere to policies and procedures.
• Respect for confidentiality.

Responsibilities

• Process Market contributions, pledges, and merchant fees accurately and timely.
• Create, update, and maintain constituent records in Tessitura.
• Perform data quality reviews and data cleanup projects.
• Prepare routine reports and respond to data requests.
• Support Nutcracker Market and Spring Market events and related campaigns.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Detail oriented

Collaboration

Multi-tasking

Fast-paced environment

Policy interpretation

Confidentiality

Tessitura experience

Education

Bachelor’s degree preferred

Tools

Tessitura

Job description

Job DetailsJob Location: Houston Ballet - Headquarters - Houston, TX 77002Position Type: Full TimeCome work with us at Houston Ballet!

Join a leading nonprofit arts organization that’s redefining what ballet can be. We’re committed to inspiring a lasting love of dance through nationally recognized bold performances, new choreography, and education programs. At Houston Ballet, your creativity meets purpose—and your passion takes center stage. Whether on stage or behind the scenes, every role here contributes to something bigger.

Your Passion. Our Stage.

Visit:www.houstonballet.orgfor more information.

Summary

The Development Process Coordinator – Nutcracker Market is responsible for the accurate processing of Nutcracker Market, Spring Market gifts and Merchant fees, maintenance of constituent records, data entry, and database support activities that contribute to the effective operation of the Development Department. This position performs routine data quality reviews, maintains current and accurate constituent information, and assists with process improvement initiatives. The coordinator works closely with all department staff to ensure donor transactions are recorded accurately and on time, support day-to-day development operations, and provide required attendance and support for Nutcracker Market and Spring Market.

Duties and Responsibilities

Gift Processing and Acknowledgment

• Process all Market contributions, pledges, and merchant fees in accordance with established procedures.
• Verify supporting documentation and ensuring gifts are recorded accurately and timely.
• Generate donor acknowledgment letters, receipts, and pledge reminders.

Constituent Record Maintenance

• Create, update, and maintain constituent records in Tessitura.
• Ensure constituent records are coded accurately and consistently according to department standards.

Data Quality Support

• Perform routine record reviews and data cleanup projects.
• Identify potential duplicate records and submit records for review and merge processing.
• Assist with ongoing database maintenance efforts to support data integrity.
• Communicate identified process issues or data concerns to management.
• Follow established standards and procedures for database management and gift entry.

Reporting and Support

• Assist with preparing routine reports and data requests.
• Maintain digital records and documentation.
• Support fundraising campaigns, special events, and departmental projects as needed.
• Attendence and Support, Nutcracker Market and Spring Market
• Operate as an integral member of the Development Department team.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor’s Degree preferred
• Minimum two years’ experience in data entry and customer service
• Strong verbal, written, interpersonal communication and problem-solving skills
• Experience with Windows based applications and donor databases
• Tessitura experience a significant plus
• Detail oriented
• Ability to collaborate, take initiative and make effective decisions
• Flexibility and ability to multi-task
• Demonstrated ability to work in a fast-paced environmentAbility to manage multiple concurrent tasks, prioritize work and meet tight deadlines
• Ability to interpret and follow policies and procedures
• A respect for confidentiality

Competencies

• Organization/Planning Sets priorities and timing of programs to ensure efficient implementation. Organizes personal workload. Manages projects effectively; Meets deadlines consistently.
• Decision Making/Problem Solving Objectively evaluates alternatives. Consistently selects the alternative, which most effectively achieves objectives. Is willing to make decisions; is willing to be held accountable for the results of decisions. Is able to perceive and diagnose the symptoms of problems; is able to clearly identify and define problems. Gathers and analyzes data relevant to the problem; Formulates alternatives that will most effectively solve the problem.
• Job Knowledge Possesses the skills, knowledge and expertise required to perform the essential aspects of the job as well as any other specific educational and/or certification requirements
• Communication Communicates effectively in writing and verbally; expresses complex ideas in simple terms. Clearly and concisely expresses in individual or group situations. Comprehends and processes information and responds to communication from others. Communicates, empathizes, uses diplomacy, influences, and gains cooperation. Interacts effectively across functions and levels of the company.
• Flexibility/Adaptability Admits and corrects mistakes; ensures the integrity of work. Accepts constructive criticism or responsibility for outcomes. Effectively responds to change. Adjusts to and accepts changes in direction and priorities. Sees changes in the business or work environment, understands implications and adjusts priorities as needed on short notice.
• Client-Peer Orientation Builds partnerships, networks and coalitions with peers and others. Probes to discover peer underlying needs and matches available or customized services and resources to that need.

Benefits

Houston Ballet presents an enticing benefits package for eligible full-time employees, including:

• Healthcare Benefits: Embrace our comprehensive coverage for medical, dental, and vision care. Choose from plans with low-cost or zero monthly premiums, complemented by provisions for paid life and AD&D insurance, and versatile spending accounts.
• Retirement Plan: Secure your future through our 403(b) plan, bolstered by a substantial 5% annual contribution from Houston Ballet, empowering you to save and thrive.
• Paid Time Off: Embrace a healthy work-life balance with 3 weeks of paid vacation, 10 paid sick days, and 10 paid holidays. Paid parental leave is also available to support your personal milestones.
• Professional Development: Fuel your career ambition with access to online training and professional growth resources specific to arts management, empowering you to advance your career on your terms.
• Discounts and Perks: Immerse yourself in the vibrant Houston performing arts scene with discounted and complimentary tickets to captivating ballet performances and other Houston theater district venues. Enjoy exclusive partnerships with local businesses and eateries for unforgettable experiences.
• Wellness Programs: Prioritize your well-being with access to our on-site gym and counseling services through our employee assistance plan, providing comprehensive support for your physical and mental wellness.

Inclusion, Diversity, Equity and Access Statement

Houston Ballet is dedicated to creating meaningful change by cultivating a space that honors what is unique in all of us. Inclusion, Diversity, Equity, and Access (IDEA) are instrumental in the fulfillment of our mission and values. We recognize our responsibility to be an inclusive and open organization for students, artists, staff, trustees, and volunteers of all backgrounds.

We are an Equal Opportunity Employer. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Join us, together we are Houston Ballet.

Core Values

• EXCELLENCE: We are passionate about results. Our programs are recognized and awarded for excellence. We are committed to delivering quality programs at the highest standard. Work in all departments matches the caliber of the programming on stage.
• ENGAGED: We are proud to be a part of a company that produces art and trains artists. We attend performances and are tremendous advocates for the education and community engagement programs we offer. We are all in and well-versed in the mission of Houston Ballet.
• DRIVEN: We are driven to take goals and run with them. We are excited to deliver results beyond expectations. We are accountable for our actions and work. We reinvent Standard Operations Procedures, leaving our jobs better than we found them. Much of our work product becomes the standard for individuals who will fill our roles in the years to come.
• COLLABORATIVE: We unite around Houston Ballets mission and support each other in reaching goals. We share information widely and generously and treat our team members, customers, and patrons with respect and sensitivity. We embrace inclusion, diversity, equity, and access. We recognize our responsibility to be an open, welcoming, and anti-racist organization where students, artists, staff, trustees, and volunteers of all backgrounds collaboratively learn, work and serve. We nurture the growth and understanding of how each of us fits into the larger picture and we celebrate organizational achievements.
• PATRON-CENTERED: Our patrons (subscribers/supporters/donors/stakeholders) are at the center of all we do and are at the top of our minds in our decisions and actions. Our patrons are delighted by the excellent customer service they receive at every interaction at Houston Ballet.