Part-Time Veterinary Client Services Representative

Innovetive Petcare; Cookeville (TN); On-site; USD 19,000 - 23,000; Part time

Job summary

Flatt Veterinary Clinic in Cookeville, TN is seeking a friendly Part-Time Client Service Representative (CSR) to join our reception team. The CSR serves as the first and last point of contact for clients and their pets, delivering a warm, professional experience and handling scheduling, payments, and records.

This part-time role offers a weekday and Saturday schedule, opportunities to cover vacations or busy periods, and a chance to contribute to an inviting veterinary environment that values

Qualifications

• Friendly, dependable, and compassionate with pets and families.
• Detail-oriented with ability to multitask.
• Strong communication skills for client interactions.
• Comfortable using veterinary practice software.
• Flexible and able to cover vacations, illnesses, seasonal needs.

Responsibilities

• Welcome clients and their pets with a warm, friendly attitude.
• Provide exceptional customer service in person and on the phone.
• Schedule, confirm, reschedule, and cancel appointments.
• Check clients in and out efficiently.
• Collect payments and explain invoices and services.
• Maintain accurate client and patient information in the PMS.
• Communicate with veterinarians and staff.
• Assist with front-desk duties and general admin.
• Help coordinate client flow and minimize wait times.

Skills

Friendly

Approachable

Dependable

Compassionate

Detail-oriented

Fast-paced

Strong communicator

Team player

Computers

Calm under pressure

Willing to learn

Flexible coverage

Job description

Part-Time Veterinary Client Services Representative

Department: Receptionists

Employment Type: Part Time

Location: Cookeville, Tennessee

Compensation: $14.00 - $17.00 / hour

Description

Flatt Veterinary Clinic | Cookeville, TN

Flatt Veterinary Clinic is looking for a friendly, dependable, and compassionate Part-Time Client Service Representative (CSR) to join our team in Cookeville, Tennessee!

Our Client Service Representatives are often the first and last person a client interacts with during their visit, making this role an important part of creating a positive experience for both pets and their families. We're looking for someone who enjoys helping people, loves animals, communicates well, and can stay organized in a busy veterinary clinic.

This is a part-time position with a consistent weekday and Saturday schedule.

• Work two full weekdays per week
• Work a minimum of two Saturdays per month
• Every Saturday from May through September is required
• Additional hours may be available and are required periodically to provide coverage for employee vacations, illness, or other staffing needs
• Seasonal flexibility and willingness to pick up additional shifts is strongly preferred

This position is ideal for someone who wants a regular part-time schedule but is also dependable and flexible when additional coverage is needed.

What You'll Do

As a Client Service Representative, you'll help keep the front desk and client experience running smoothly. Responsibilities may include:

• Welcome clients and their pets with a warm, friendly, and professional attitude.
• Provide exceptional customer service in person and over the phone.
• Answer incoming calls, respond to client questions, and direct calls to the appropriate team member.
• Schedule, confirm, reschedule, and cancel veterinary appointments.
• Check clients and patients in and out of the clinic accurately and efficiently.
• Collect payments and accurately process cash, credit card, and other forms of payment.
• Explain invoices, payment options, and available services to clients.
• Maintain accurate client and patient information in the veterinary practice management system.
• Prepare and maintain medical records and other necessary documentation.
• Communicate effectively with veterinarians, veterinary technicians, assistants, and other members of the hospital team.
• Help coordinate client flow and minimize wait times.
• Keep the reception area clean, organized, and welcoming.
• Communicate updates to clients and help address concerns professionally.
• Maintain confidentiality and handle sensitive client and patient information appropriately.
• Provide compassionate support to clients during difficult or emotional situations.
• Assist with general administrative and front-desk duties as needed.
• Work as part of a collaborative veterinary team to provide an exceptional client and patient experience.

What We're Looking For

The ideal candidate is:

• Friendly and approachable with a genuine desire to help people.
• Dependable and responsible and follows through on commitments.
• Compassionate toward both pets and their families.
• Detail-oriented and able to maintain accuracy while multitasking.
• Comfortable in a fast-paced environment where priorities can change throughout the day.
• A strong communicator who can interact professionally with clients and coworkers.
• A team player who enjoys working collaboratively.
• Comfortable with computers and learning veterinary practice management software.
• Able to remain calm and professional when working with upset, worried, or emotional clients.
• Willing to learn and contribute wherever needed to support the clinic.
• Flexible and willing to provide additional coverage for vacations, illness, and seasonal staffing needs.

Previous experience in one or more of the following is a plus:

• Veterinary hospital or animal clinic
• Veterinary receptionist or client service
• Medical or dental office
• Healthcare customer service
• Hospitality or retail customer service
• Appointment scheduling or front-desk administration

Veterinary experience is preferred but not required for the right candidate. We value a positive attitude, strong work ethic, compassion, and a commitment to excellent client service.

Why Join Flatt Veterinary Clinic?

At Flatt Veterinary Clinic, you'll have the opportunity to work alongside a team that is passionate about providing quality veterinary care and making a difference in the lives of pets and their families.