Customer Service Representative/ Veterinary Receptionist

Western Veterinary Partners; Blue Ridge (GA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health package

Life insurance

EAP

401(k) with company match

Paid time off

Job summary

Cohutta Animal Clinic in Blue Ridge, GA, is seeking an outgoing Veterinary Receptionist / Client Service Representative to welcome clients, manage appointments, and support the front desk team. You will handle phones, payments, and patient flow with a friendly, organized approach.

The role offers a flexibile, full-time schedule (4/10) with no weekends, and a benefits package including health, life, EAP, 401(k), and PTO.

Qualifications

• 1+ years of experience in customer service, reception, or client-facing roles.
• Previous veterinary receptionist experience required.
• Ability to manage a multi-line phone system and assist in-person clients.
• Experience with veterinary practice management software, especially Pulse.
• Strong verbal and written communication and organizational skills.
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations.
• Experience scheduling appointments and coordinating calendars.
• Ability to accurately process payments and maintain financial records.

Responsibilities

• Serve as the welcoming face of the hospital and deliver exceptional client experiences.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person interactions.
• Process transactions and maintain accurate records.
• Support clients with information about services.

Skills

Customer service

Reception

Communication

Organization

Time management

Teamwork

Payment processing

Scheduling

Calm under pressure

Tools

Pulse

Job description

Customer Service Representative/ Veterinary Receptionist

Blue Ridge, GA

Cohutta Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and Compensation

Compensation: $15–$18 per hour

This is a flexible, full-time position with a 4/10 schedule, requiring availability Monday, Tuesday, Thursday, and Friday. No weekends!

Full-Tme Benefits Package*

• Health package: Medical, dental, and vision insurance
• Life insurance and disability coverage
• Employee Assistance Program (EAP)
• 401(k) with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law.

Minimum Qualifications and Skill Set

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist experience required
• Ability to manage a multi-line phone system while assisting in-person clients
• Experience working with veterinary practice management software, especially Pulse, preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional, and solution-oriented during busy periods

Cohutta Animal Clinic is a well-established, full-service veterinary hospital proudly serving the Blue Ridge community. We are a 6-doctor practice with a collaborative, team-focused culture where our receptionists play an important role in creating an exceptional client experience and helping the front desk run smoothly.

Our hospital is equipped with modern technology, including digital X-ray, digital dental radiography, laser therapy, and an in-house IDEXX laboratory, allowing our team to provide efficient, thorough, and advanced veterinary care.

This is an excellent opportunity for an experienced veterinary receptionist who enjoys building relationships with clients, providing outstanding customer service, staying organized in a fast-paced environment, and working closely with a supportive veterinary team—all while enjoying a schedule with no weekend shifts.

Pay Range

$15 - $18 USD

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.