Part-Time Veterinary Client Services Representative

Flatt Veterinary Clinic; Cookeville (TN); On-site; USD 19,000 - 23,000; Part time

Job summary

Flatt Veterinary Clinic in Cookeville, TN is seeking a friendly Part-Time Client Service Representative to join our team. You will be the first and last person clients see, helping pets and their families with a warm, professional attitude.

This role requires excellent customer service, the ability to schedule appointments, process payments, and maintain accurate records. A dependable, compassionate team player who communicates well will thrive in our busy clinic.

Qualifications

• Friendly, dependable, compassionate with strong people skills.
• Detail-oriented and able to multitask in a busy clinic.
• Comfortable in a fast-paced veterinary setting and handling multiple tasks.
• Strong communication with clients and coworkers, both in person and on the phone.
• Willing to provide coverage for vacations, illness, and seasonal staffing needs.
• Veterinary experience is preferred but not required for the right candidate.

Responsibilities

• Welcome clients and their pets with a warm, friendly, and professional attitude.
• Provide exceptional customer service in person and over the phone.
• Schedule, confirm, reschedule, and cancel veterinary appointments.
• Check clients and patients in and out of the clinic accurately and efficiently.
• Collect payments and process cash, credit card, and other forms of payment.
• Explain invoices, payment options, and available services to clients.

Skills

Friendly demeanor

Dependable

Compassionate

Detail-oriented

Fast-paced environment

Strong communicator

Team player

Computer literacy

Calm under pressure

Willing to learn

Flexible coverage

Job description

Part-Time Veterinary Client Services Representative

Department: Receptionists

Employment Type: Part Time

Location: Cookeville, Tennessee

Compensation: $14.00 - $17.00 / hour

Description

Flatt Veterinary Clinic | Cookeville, TN

Flatt Veterinary Clinic is looking for a friendly, dependable, and compassionate Part-Time Client Service Representative (CSR) to join our team in Cookeville, Tennessee!

Our Client Service Representatives are often the first and last person a client interacts with during their visit, making this role an important part of creating a positive experience for both pets and their families. We're looking for someone who enjoys helping people, loves animals, communicates well, and can stay organized in a busy veterinary clinic.

If you're an experienced veterinary receptionist, client service representative, medical receptionist, or simply someone with excellent people skills who would love to work in veterinary medicine, we'd love to hear from you!

This is a part-time position with a consistent weekday and Saturday schedule.

• Work two full weekdays per week
• Work a minimum of two Saturdays per month
• Every Saturday from May through September is required
• Additional hours may be available and are required periodically to provide coverage for employee vacations, illness, or other staffing needs
• Seasonal flexibility and willingness to pick up additional shifts is strongly preferred

This position is ideal for someone who wants a regular part-time schedule but is also dependable and flexible when additional coverage is needed.

What You'll Do

As a Client Service Representative, you'll help keep the front desk and client experience running smoothly. Responsibilities may include:

• Welcome clients and their pets with a warm, friendly, and professional attitude.
• Provide exceptional customer service in person and over the phone.
• Answer incoming calls, respond to client questions, and direct calls to the appropriate team member.
• Schedule, confirm, reschedule, and cancel veterinary appointments.
• Check clients and patients in and out of the clinic accurately and efficiently.
• Collect payments and accurately process cash, credit card, and other forms of payment.
• Explain invoices, payment options, and available services to clients.
• Maintain accurate client and patient information in the veterinary practice management system.
• Prepare and maintain medical records and other necessary documentation.
• Communicate effectively with veterinarians, veterinary technicians, assistants, and other members of the hospital team.
• Help coordinate client flow and minimize wait times.
• Keep the reception area clean, organized, and welcoming.
• Communicate updates to clients and help address concerns professionally.
• Maintain confidentiality and handle sensitive client and patient information appropriately.
• Provide compassionate support to clients during difficult or emotional situations.
• Assist with general administrative and front-desk duties as needed.
• Work as part of a collaborative veterinary team to provide an exceptional client and patient experience.

What We're Looking For

The ideal candidate is:

• Friendly and approachable with a genuine desire to help people.
• Dependable and responsible and follows through on commitments.
• Compassionate toward both pets and their families.
• Detail-oriented and able to maintain accuracy while multitasking.
• Comfortable in a fast-paced environment where priorities can change throughout the day.
• A strong communicator who can interact professionally with clients and coworkers.
• A team player who enjoys working collaboratively.
• Comfortable with computers and learning veterinary practice management software.
• Able to remain calm and professional when working with upset, worried, or emotional clients.
• Willing to learn and contribute wherever needed to support the clinic.
• Flexible and willing to provide additional coverage for vacations, illness, and seasonal staffing needs.

Previous experience in one or more of the following is a plus:

• Veterinary hospital or animal clinic
• Veterinary receptionist or client service
• Medical or dental office
• Healthcare customer service
• Hospitality or retail customer service
• Appointment scheduling or front-desk administration

Veterinary experience is preferred but not required for the right candidate. We value a positive attitude, strong work ethic, compassion, and a commitment to excellent client service.

Why Join Flatt Veterinary Clinic?

At Flatt Veterinary Clinic, you'll have the opportunity to work alongside a team that is passionate about providing quality veterinary care and making a difference in the lives of pets and their families.

If you're looking for a part-time veterinary receptionist, veterinary client service representative, or animal hospital front desk position in Cookeville, TN, and want to be part of a team where your work matters, we'd love to meet you!

If you are dependable, compassionate, customer-focused, and excited about working with pets and their people, we'd love to hear from you!