Client Service Representative Part-Time

ethosveterinaryhealth; Sacramento (CA); On-site; USD 26,000 - 33,000; Part time

Job summary

Vista Veterinary Specialists in Sacramento, California is seeking a compassionate, organized Client Service Representative (CSR) to join our team on a part-time basis.

This role greets clients with empathy and professionalism while coordinating appointments, assisting with emergencies, processing admissions and discharges, and ensuring every client interaction reflects our commitment to exceptional patient care and outstanding customer service.

Qualifications

• Veterinary client service or veterinary medicine experience preferred.
• Excellent communication and interpersonal skills with a professional, compassionate demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.

Responsibilities

• Welcome clients in a friendly, helpful, and compassionate manner.
• Process appointments, emergencies, and client requests while delivering exceptional customer service.
• Prepare, review, and maintain medical records and documentation accurately and completely.
• Educate clients about Vista Veterinary Specialists' services, policies, and procedures.
• Process patient admissions and discharges, including scheduling follow-up appointments as needed.
• Accurately process invoices and client payments.
• Update and maintain client and patient records in accordance with hospital policies and legal requirements.
• Assist with administrative tasks, including scanning, faxing, emailing, and document management.
• Support the hospital team by maintaining a positive, collaborative work environment.

Skills

Veterinary client service

Excellent communication

Strong organizational skills

Multitasking

Professional demeanor

Attention to detail

Tools

EzyVet

Job description

Part-Time Client Service Representative

$19 - $24/hr

Part-Time opportunity in Sacramento, California

Vista Veterinary Specialists is seeking a compassionate, organized, and customer-focused Client Service Representative (CSR) to join our team on a part-time basis. This position provides the first impression of our hospital and plays a vital role in creating a welcoming, supportive experience for our clients and their pets.

As a Client Service Representative, you will greet clients with empathy and professionalism while coordinating appointments, assisting with emergencies, processing admissions and discharges, and ensuring every client interaction reflects our commitment to exceptional patient care and outstanding customer service.

Schedule

• Part-timeposition (15-20 hours/week)
• Shifts are scheduled as needed
• Must be available to work nights and weekends

Key Responsibilities

• Welcome clients in a friendly, helpful, and compassionate manner
• Process appointments, emergencies, and client requests while delivering exceptional customer service
• Prepare, review, and maintain medical records and documentation accurately and completely
• Educate clients about Vista Veterinary Specialists' services, policies, and procedures
• Process patient admissions and discharges, including scheduling follow-up appointments as needed
• Accurately process invoices and client payments
• Update and maintain client and patient records in accordance with hospital policies and legal requirements
• Assist with administrative tasks, including scanning, faxing, emailing, and document management
• Support the hospital team by maintaining a positive, collaborative work environment

Qualifications

• Veterinary client service or veterinary medicine experience preferred
• Emergency or specialty veterinary hospital experience preferred
• Experience with EzyVet is highly desirable but not required
• Excellent communication and interpersonal skills with a professional, compassionate demeanor
• Strong organizational skills and attention to detail
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment
• Proficient computer skills
• Ability to remain calm under pressure and exercise sound judgment in high-stress situations
• Professional appearance and commitment to excellent client service
• Willingness and ability to work evenings, nights, weekends, and other shifts as needed

What We're Looking For

The ideal candidate is a team player who thrives in a busy specialty and emergency environment, enjoys helping people during stressful situations, and is passionate about providing exceptional service to clients and their pets. If you are compassionate, dependable, and committed to delivering an outstanding client experience, we'd love to hear from you.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.