Part-Time Vet Receptionist & Care Coordinator (Evenings)

Ivvsvets; Upland (CA); Hybrid; USD 26,000 - 28,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid parental leave

401(k) with discretionary contribution

Pet discounts

Wellbeing support (Calm app + EAP)

CE stipends

Relief fund (Grant Circle)

Local hospital culture

Job summary

Inland Valley Veterinary Specialists & Emergency Center in Upland, CA is seeking a Part-Time Veterinary Receptionist (Care Coordinator). This role supports the hospital with front-desk duties, client communication, and basic client care coordination in a busy veterinary setting.

Ideal candidates are 18+, with a high school diploma and experience in veterinary front-desk work, offering compassionate customer service and teamwork.

Qualifications

• Experience in veterinary reception or front-desk role.
• Strong communication and courteous client handling.
• Comfort with fast-paced, high-stress environments.

Responsibilities

• Provide excellent customer service in person and over the phone.
• Manage lobby flow and appointment scheduling; address concerns.
• Assist with medication pickups and answer client questions about services.

Skills

Customer service

Receptionist

Communication

Education

High school diploma or GED

Job description

Part-Time Veterinary Receptionist (Care Coordinator) - Inland Valley Veterinary Specialists

PetVet Care Centers' Inland Valley Veterinary Specialists is currently seeking a Part-Time Veterinary Receptionist (Care Coordinator) to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Since opening its doors in 2000, Inland Valley Veterinary Specialists & Emergency Center in Upland, CA has been a vital resource for emergency and specialty veterinary care across San Bernardino, Los Angeles, Riverside, and surrounding counties — available 24/7, 365 days a year. The hospital's collaborative model works in direct partnership with referring primary care veterinarians, offering advanced services including surgery, radiology, endoscopy, and blood transfusions in a team-driven, high-stakes environment.

Why Join Us:

• Join a fast-paced, 24-hour veterinary emergency hospital where every team member plays an important role in patient care. Our hospital is dedicated to providing compassionate, high-quality emergency medicine while creating a supportive and team-oriented environment for our staff.
• As a receptionist, you’ll be the first point of contact for pet owners during some of their most stressful moments, working alongside experienced veterinary professionals who value communication, teamwork, and exceptional client service.
• If you thrive in a busy environment, enjoy helping people and their pets, and want to be part of a team that makes a difference every day, we’d love to meet you.
  Excellent position to grow and extend your career into pet nursing. Calling out all students, kennel attendants , and CSR's looking to take that next step.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Excellent customer service skills, providing courteous and prompt assistance
• Currently working in the veterinary field.
• Receptionist, veterinary assistants, kennel attendants, students studying a veterinary program are all prime candidates.

Preferred Skills (Nice to Have)

• 1+ years of receptionist experience in the veterinary field in either of the forementioned roles

Schedule:

• Tuesday; 6:00PM-1:00AM
• Friday; 11:30AM-8:00PM
• Saturday and Sunday; 5:30PM-1:00AM

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$19 — $20 USD

At PetVet Care Centers, we’re committed to aCulture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

* First Name

* Last Name

* Email

* Phone

* Resume/CV

* Are you legally authorized to work in the U.S. for PetVet Care Centers and accept new employment in the U.S.?

* Do you now, or will you in the future, require sponsorship from PetVet Care Centers in order to obtain, extend, or renew authorization to work in the U.S.?

* To meet the requirements of this position, candidates must be at least 18 years old. Please confirm: Are you 18 or older?

* Do you agree to receive texts from PetVet Care Centers at the mobile number provided on your application?By providing a telephone number and submitting this form you are consenting to be contacted by SMS text message. Message & data rates may apply. Message frequency may vary. Reply Help for more information. You can reply STOP to opt-out of further messaging.

* What is your current mailing address?

* Are you currently or have you ever been employed by PetVet Care Centers or one of its affiliated hospitals?

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in PetVet Care Centers’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

Race

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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Why Consider Our Upland Hospital?

At Inland Valley Veterinary Specialists & Emergency Center, our team members all share the same passion for making and keeping animals healthy.

Our hospital truly is an excellent place to work, with a highly skilled team focused on 'best in practice' veterinary care.

We are very supportive of individuals looking to grow their veterinary careers and look forward to hearing from you.

We invite you to explore your veterinary career options with Inland Valley Veterinary Specialists & Emergency Center, where you'll be a respected member of a team that loves animals and values the contributions from every individual on the team.

• We invite you to explore your veterinary career options with Inland Valley Veterinary Specialists & Emergency Center, where you'll be a respected member of a team that loves animals and values the contributions from every individual on the team. - Inland Valley Veterinary Specialists & Emergency Center Team