Part-Time Trauma-Informed Shelter Care Coordinator

Vera House Inc; City of Syracuse (NY); On-site; USD 25,000 - 28,000; Part time

Job summary

Vera House, Inc. is a human service provider in Syracuse, NY, offering crisis intervention and shelter services for victims of domestic and sexual violence. The Care Coordinator role supports residents with emotional and practical needs, with daytime travel for client transport and shelter operations.

This part-time position emphasizes trauma-informed care, strong communication, and collaboration with community partners, including maintaining safety and orderly room turnover.

Qualifications

• Institutional background in human services is preferred.
• Experience in crisis intervention and trauma-informed care is required.
• Knowledge of local community service delivery and justice systems is essential.
• Strong communication, both written and spoken, is needed.
• Proficiency with Microsoft Office Suite is expected.
• Must have a valid New York State driver’s license and access to a vehicle.

Responsibilities

• Provide crisis intervention and short-term counseling to victims and families.
• Maintain client databases in Vera House practices.
• Respond to the 24-hour crisis line during working hours.
• Support shelter operations and room turnover for residents.
• Assist clients in finding resources across community partners and systems.
• Communicate needs to shelter staff and partners while maintaining boundaries.
• Ensure ethical, professional interactions and compliance with policies.
• Perform other duties to support shelter operations as assigned.

Skills

Crisis intervention

Trauma-informed care

Interpersonal skills

Written communication

Oral communication

Multitasking

Independent work

Driver’s license

Microsoft Office

Education

Associate degree in human services a plus OR equivalent combination of education and experience

Tools

Microsoft Office

Job description

Vera House, Inc. is a human service provider in Syracuse, NY, offering crisis intervention and shelter services for victims of domestic and sexual violence. The Care Coordinator role supports residents with emotional and practical needs, with daytime travel for client transport and shelter operations.

This part-time position emphasizes trauma-informed care, strong communication, and collaboration with community partners, including maintaining safety and orderly room turnover.