Trauma‑Informed Shelter Case Manager, Part‑Time

Volunteers of America Upstate NY; Town of Ithaca (NY); On-site; USD 38,572 - 41,328; Part time

Job summary

Volunteers of America Upstate NY is seeking an Ithaca Shelter Case Manager to work with residents in a single adult emergency shelter, helping them develop goals and transition to permanent housing. This role emphasizes trauma‑informed, strengths‑based, and person‑centered care delivered with dignity.

The position requires a Bachelor’s degree in human services or social work and 2 years of case management experience with homeless individuals, plus DHS/HUD knowledge and a NYS driver’s license.

Qualifications

• Bachelor’s degree in human services or social work.
• 2 years of case management experience with homeless individuals.
• Knowledge of DHS and HUD guidelines.
• Must obtain First Aid & CPR certification within 90 days.

Responsibilities

• Complete intake assessments and individualized service plans within 48 hours of shelter entry.
• Review intake applications, screenings, and orientations for eligibility and appropriateness.
• Provide crisis intervention and ongoing support to help residents stabilize and address barriers to housing.
• Create transition plans to identify and secure safe, affordable housing.
• Refer residents to medical, mental health, substance use treatment, employment, and other services.
• Assist residents in obtaining identification, benefits, and housing documents.
• Maintain a safe, welcoming shelter environment guided by trauma-informed care.
• Conduct regular one-on-one meetings to monitor progress and adjust plans.
• Facilitate life skills workshops and group activities.
• Provide job readiness assistance and resume support.
• Transport residents to essential appointments.
• Build relationships with landlords and housing providers.
• Maintain case notes and HMIS data accurately.
• Communicate progress to the Shelter Manager.
• Participate in weekly case conferences.
• Perform other duties as assigned.

Skills

Computer skills

Education

Bachelor’s degree in human services or social work

Tools

First Aid & CPR certification

Valid NYS Driver’s License

Job description

Volunteers of America Upstate NY is seeking an Ithaca Shelter Case Manager to work with residents in a single adult emergency shelter, helping them develop goals and transition to permanent housing. This role emphasizes trauma‑informed, strengths‑based, and person‑centered care delivered with dignity.

The position requires a Bachelor’s degree in human services or social work and 2 years of case management experience with homeless individuals, plus DHS/HUD knowledge and a NYS driver’s license.