Shelter Care Coordinator (Part-Time)

Vera House Inc; City of Syracuse (NY); Vor Ort; USD 25.000 - 28.000; Teilzeit

Zusammenfassung

Vera House, Inc. is a human service provider in Syracuse, NY, offering crisis intervention and shelter services for victims of domestic and sexual violence. The Care Coordinator role supports residents with emotional and practical needs, with daytime travel for client transport and shelter operations.

This part-time position emphasizes trauma-informed care, strong communication, and collaboration with community partners, including maintaining safety and orderly room turnover.

Qualifikationen

• Institutional background in human services is preferred.
• Experience in crisis intervention and trauma-informed care is required.
• Knowledge of local community service delivery and justice systems is essential.
• Strong communication, both written and spoken, is needed.
• Proficiency with Microsoft Office Suite is expected.
• Must have a valid New York State driver’s license and access to a vehicle.

Aufgaben

• Provide crisis intervention and short-term counseling to victims and families.
• Maintain client databases in Vera House practices.
• Respond to the 24-hour crisis line during working hours.
• Support shelter operations and room turnover for residents.
• Assist clients in finding resources across community partners and systems.
• Communicate needs to shelter staff and partners while maintaining boundaries.
• Ensure ethical, professional interactions and compliance with policies.
• Perform other duties to support shelter operations as assigned.

Kenntnisse

Crisis intervention

Trauma-informed care

Interpersonal skills

Written communication

Oral communication

Multitasking

Independent work

Driver’s license

Microsoft Office

Ausbildung

Associate degree in human services a plus OR equivalent combination of education and experience

Tools

Microsoft Office

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part-time Less than 30 Clerical Syracuse, NY, US

3 days ago Requisition ID: 1130

Salary Range: $18.00 To $20.00 Hourly

Vera House, Inc. is a human service agency that provides unconditional care for individuals and families through comprehensive domestic and sexual violence prevention and intervention services. We believe in collectively serving members of the community and creating an environment of accountability for our services. We strive to provide our employees with flexible schedules, when possible, a level of autonomy to complete their work, and a culture of belonging.

POSITION SUMMARY

In this Part Time role, the Care Coordinator will work at the Vera House shelter facility and handle a variety of day-to-day care and support activities for the victims of domestic violence, abuse, and sexual assault. The Care Coordinator will provide in-person and telephone crisis intervention at the request of victims or referral sources; ensure a safe, comfortable, and welcoming environment to all shelter residents and visitors. During the daytime shifts, there will be travel throughout the area for client transport, and other shelter needs. This position will manage difficult and/or emotional client situations, using a trauma-informed care approach and respond promptly to client needs, often providing emotional support for the short-term and immediate needs of shelter residents and their families. This role will perform daily cleaning duties, prepare rooms for new residents, and assist with room turnover to ensure a welcoming environment.

OPEN SHIFTS AVAILABLE

• Tues, Wed, Thurs. 8am-1:30pm, Sunday-5pm-11:30pm

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Provide crisis intervention, local service delivery systems advocacy, along with short-term counseling and support to individuals and families experiencing domestic violence, sexual assault and other violent trauma as well as provide emotional support, face to face and telephone crisis intervention, advocacy, and information/referrals at the request of the victims or referral sources.
• Maintain client database consistent with Vera House practices.
• Respond to the 24-hour crisis line during working hours.
• Support emergency or deep-cleaning needs, as assigned.
• Assist victims/clients in identifying, understanding, and prioritizing problems and needs and in obtaining information on available resources, as well as assist in seeking help from intervention systems, including criminal justice, legal, medical counseling and income programs at various community partner locations.
• Communicate needs and concerns to the appropriate shelter staff and/or community partners regarding the goals and plans of the residents.
• Maintain strong professional boundaries, limited to the extent of professional relationships, ensuring compliance, ethical and appropriate interactions.
• Perform other duties as assigned to support shelter operations, resident services, and facility needs.

EDUCATION, SKILLS, AND EXPERIENCE

• Associate degree in human services a plus OR equivalent combination of education and experience.
• Minimum 1-3 years’ experience working in human services setting.
• Thorough knowledge of domestic and sexual violence including elder abuse.
• Knowledge of community service delivery systems in the community, as well as an understanding of the criminal and civil justice systems.
• Prompt response to crisis as well as thorough and consistent follow up.
• Ability to develop a positive, compassionate rapport with victims of domestic violence, sexual assault, or other violent trauma.
• Good interpersonal, oral communication and written skills.
• Proficient with Microsoft Office Suite
• Strong knowledge of crisis intervention techniques and ability to provide trauma informed services.
• Ability to multitask and work independently as needed.
• Capability to adapt to demanding situations and work well under pressure.
• Must possess a valid New York State Driver’s License and have access to a reliable vehicle for travel throughout the area and to transport clients in a company vehicle.
• Completion of a satisfactory background check.

SALARY RANGE

$18.00 -$19.00 hourly (non-exempt)

Vera House provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.