Part-Time Trauma-Informed Program Assistant

Lutheran Community Services Northwest; Seattle (WA); On-site; USD 52,000 - 58,000; Full time

Job summary

Compass Housing Alliance, a division of Lutheran Community Services Northwest, seeks a Program Assistant for Compass Day Services in Seattle. The role supports guests, residents, and staff, delivering trauma-informed care and ensuring a safe, supportive environment.

This on-site position requires strong communication, crisis intervention skills, and knowledge of local resources for housing instability; it offers consistent hours, union representation, and a defined salary structure.

Qualifications

• Experience in social/human service setting preferred.
• Familiarity with housing instability and mental health topics preferred.
• Fluent ability to read, write, and understand English, required.

Responsibilities

• Provide trauma-informed monitoring of activity in and around the building to ensure safety, security, and comfort of guests/residents/participants and staff.
• Mediate conflicts and provide de‑escalation and crisis intervention; model appropriate problem solving and refer to appropriate services as needed.
• Assist in support of program activities, including meal services, assisting guests/residents/participants with tasks such as laundry access and/or instruction, group activities, or other similar activities.
• Engage guests/residents/participants to assess needs providing immediate and appropriate information and referrals.
• Respond to guests/residents/participants issues as appropriate or as directed by program management and/or property management.
• Log all actions, incidents, rule enforcements, and report unusual or sensitive matters to the Program Coordinator and/or Manager.

Skills

Trauma-informed care

De-escalation

Crisis intervention

Communication skills

Safety monitoring

Record keeping

Education

Bachelor's degree in human/social services

Tools

Microsoft Office

Job description

Compass Housing Alliance, a division of Lutheran Community Services Northwest, seeks a Program Assistant for Compass Day Services in Seattle. The role supports guests, residents, and staff, delivering trauma-informed care and ensuring a safe, supportive environment.

This on-site position requires strong communication, crisis intervention skills, and knowledge of local resources for housing instability; it offers consistent hours, union representation, and a defined salary structure.