Part-Time Transit Office & Scheduling Specialist

The City of West Monroe; Monroe (LA); On-site; USD 21,000 - 25,000; Part time

Job summary

The City of West Monroe is seeking an office assistant to provide professional and courteous customer service while handling a high volume of calls, scheduling, and dispatching using the STTARS system. The role requires strong communication, attention to detail, patience, and the ability to stay professional in a fast-paced environment.

Preferred candidates will have experience in transit operations, a high school diploma or GED, and proficiency with Outlook and Microsoft Office.

Qualifications

• Knowledge of general office/clerical and computer skills.
• Proficiency in Outlook and Microsoft Office.
• Ability to learn the STTARS software system.
• Ability to multitask in a fast-paced environment.
• Ability to prepare accurate reports and maintain records.
• Strong communication with public, callers, staff and supervisors.
• Ability to work independently and maintain confidentiality.

Responsibilities

• Answer and manage a high volume of incoming calls professionally.
• Provide excellent customer service to callers, passengers, staff and the public.
• Respond to questions, concerns, complaints, and requests with professionalism.
• Follow established policies and procedures and customer service standards.
• Stay informed of changes to transit regulations and policies.
• Provide accurate information regarding services, schedules, and procedures.
• Assist with scheduling, dispatching, cancellations, confirmations, and requests.
• Document calls and service requests; maintain logs and records.
• Maintain confidentiality of information and keep work area orderly.
• Assist with events and intake fees for passenger transport.
• Follow dress code and assist in keeping the transit department clean.

Skills

Office skills

Outlook

Microsoft Office

STTARS

Multitasking

Report writing

Communication

Confidentiality

Education

High school diploma or GED

Job description

The City of West Monroe is seeking an office assistant to provide professional and courteous customer service while handling a high volume of calls, scheduling, and dispatching using the STTARS system. The role requires strong communication, attention to detail, patience, and the ability to stay professional in a fast-paced environment.

Preferred candidates will have experience in transit operations, a high school diploma or GED, and proficiency with Outlook and Microsoft Office.