Part-Time Transit Dispatch & Customer Service Specialist

The City of West Monroe; West Monroe (LA); On-site; USD 17,000 - 22,000; Part time

Job summary

The City of West Monroe is seeking an office assistant to deliver professional customer service, handle a high volume of calls, and support scheduling and dispatch tasks using STTARS software. This role requires strong communication, attention to detail, and the ability to stay calm in a fast-paced environment.

Candidates should have a high school diploma or GED and be able to learn required software quickly; valid Louisiana driver’s license is not required for all duties but may be preferred.

Qualifications

• High school diploma or GED required or equivalent combination of education, training and experience.
• Proficiency in Outlook and Microsoft Office; ability to learn STTARS software.

Responsibilities

• Answer and manage a high volume of incoming calls in a timely and professional manner.
• Provide excellent customer service to callers, passengers, staff and the public.
• Respond to questions, concerns, complaints, and requests while maintaining a professional attitude.
• Follow established DOTD, city and department policies and procedures as well as customer service standards.
• Stay informed of changes to DOTD and transit regulations.
• Provide accurate information regarding services, schedules, policies, procedures and other operations.
• Assist with scheduling, dispatching, cancellations, confirmations, and requests accurately.
• Document calls, caller concerns, and service requests.
• Maintain confidentiality of customer and department information.
• Perform general office duties, including data entry, filing, copying, scanning, shredding and maintaining logs and records.
• Prioritize multiple tasks and manage time effectively in busy environment.
• Handle difficult situations in a calm and professional manner with referral to supervisor.
• Assist with events held at transit department.
• Intake fees for passenger transport.
• Follow City of West Monroe and transit dress code.
• Assist in keeping transit department clean and orderly.
• Perform other duties as assigned.

Skills

General office/clerical skills

Computer skills

Outlook

Microsoft Office

STTARS software

Multitasking

Communication with public

Confidentiality

Time management

Education

High school diploma or GED

Equivalent combination of education, training, and experience

Tools

STTARS software

Outlook

Microsoft Office

Job description

The City of West Monroe is seeking an office assistant to deliver professional customer service, handle a high volume of calls, and support scheduling and dispatch tasks using STTARS software. This role requires strong communication, attention to detail, and the ability to stay calm in a fast-paced environment.

Candidates should have a high school diploma or GED and be able to learn required software quickly; valid Louisiana driver’s license is not required for all duties but may be preferred.