Part Time Office Assistant

The City of West Monroe; West Monroe (LA); On-site; USD 17,000 - 22,000; Part time

Job summary

The City of West Monroe is seeking an office assistant to deliver professional customer service, handle a high volume of calls, and support scheduling and dispatch tasks using STTARS software. This role requires strong communication, attention to detail, and the ability to stay calm in a fast-paced environment.

Candidates should have a high school diploma or GED and be able to learn required software quickly; valid Louisiana driver’s license is not required for all duties but may be preferred.

Qualifications

• High school diploma or GED required or equivalent combination of education, training and experience.
• Proficiency in Outlook and Microsoft Office; ability to learn STTARS software.

Responsibilities

• Answer and manage a high volume of incoming calls in a timely and professional manner.
• Provide excellent customer service to callers, passengers, staff and the public.
• Respond to questions, concerns, complaints, and requests while maintaining a professional attitude.
• Follow established DOTD, city and department policies and procedures as well as customer service standards.
• Stay informed of changes to DOTD and transit regulations.
• Provide accurate information regarding services, schedules, policies, procedures and other operations.
• Assist with scheduling, dispatching, cancellations, confirmations, and requests accurately.
• Document calls, caller concerns, and service requests.
• Maintain confidentiality of customer and department information.
• Perform general office duties, including data entry, filing, copying, scanning, shredding and maintaining logs and records.
• Prioritize multiple tasks and manage time effectively in busy environment.
• Handle difficult situations in a calm and professional manner with referral to supervisor.
• Assist with events held at transit department.
• Intake fees for passenger transport.
• Follow City of West Monroe and transit dress code.
• Assist in keeping transit department clean and orderly.
• Perform other duties as assigned.

Skills

General office/clerical skills

Computer skills

Outlook

Microsoft Office

STTARS software

Multitasking

Communication with public

Confidentiality

Time management

Education

High school diploma or GED

Equivalent combination of education, training, and experience

Tools

STTARS software

Outlook

Microsoft Office

Job description

JOB OVERVIEW (1 or 2 sentences regarding purpose of job)

The office assistant is responsible for providing professional, courteous, and efficient customer service while handling a high volume of incoming calls assisting callers with information, scheduling, and dispatching. This position requires strong communication skills, attention to detail, patience, and ability to remain professional and helpful in a fast-paced environment while utilizing the DOTD STTARS scheduling and tracking software.

SPECIFIC TASKS, DUTIES, & RESPONSIBILITIES

• Answer and manage a high volume of incoming calls in a timely and professional manner
• Provide excellent customer service to callers, passengers, staff and the public
• Respond to questions, concerns, complaints, and requests while maintaining a professional attitude
• Follow established DOTD, city and department policies and procedures as well as customer service standards
• Stay informed of changes to DOTD and transit regulations
• Provide accurate information regarding services, schedules, policies, procedures and other operations
• Assist with scheduling, dispatching, cancellations, confirmations, and requests accurately
• Document calls, caller concerns, and service requests
• Maintain confidentiality of customer and department information
• Perform general office duties, including data entry, filing, copying, scanning, shredding and maintaining logs and records
• Prioritize multiple tasks and manage time effectively in busy environment
• Handle difficult situations in a calm and professional manner with referral to supervisor
• Assist with events held at transit department
• Intake fees for passenger transport
• Follow City of West Monroe and transit dress code
• Assist in keeping transit department clean and orderly
• Perform other duties as assigned

WORKER REQUIREMENTS (education, certifications, experience, etc.)

Education & Experience

Preferred:

• Experience in transit operations

Required:

• High school diploma or GED.
• An equivalent combination of education, training, and experience may be considered.

Knowledge, Skills & Abilities

Required:

• Knowledge of general office/clerical & computer skills
• Proficiency in Outlook and Microsoft Office
• Ability to learn STTARS software system
• Ability to multitask and work in fast-paced environment
• Ability to prepare accurate reports, maintain records, and complete documentation in a timely manner.
• Ability to communicate effectively with public, callers, transit drivers and supervisors
• Ability to work independently, exercise sound judgment, and maintain confidentiality.

Licenses & Certifications

Required:

• Valid Louisiana driver's license.
• Ability to obtain and maintain any state, city or DOTD certifications

HOURS/SCHEDULING

This position is generally scheduled Monday through Friday from 9:00 am to 3:00 pm for a maximum of 29 hours per week. Work times may vary depending on changes with other transit staff or work demands.