Part-Time Ticket Taker, IU Auditorium

Indiana University Bloomington; Bloomington (IN); On-site; USD 13,000 - 19,000; Part time

Benefits offered by this job

Medical and dental insurance

Tuition subsidy

Paid holidays

Job summary

Indiana University Bloomington's Auditorium is seeking a part-time Ticket Taker to greet patrons and provide outstanding customer service at entry and exit points. You will scan tickets and assist guests with seating, directions, and inquiries during performances and events in a busy venue.

The role requires strong communication, teamwork, and organizational skills, with the ability to work evenings and weekends.

Qualifications

• High school diploma or equivalent (GED/HSED) required.
• Customer service experience preferred.
• Ability to communicate clearly and professionally.

Responsibilities

• Greets patrons and provides expert customer service.
• Scans tickets accurately at entry/exit points using handheld devices.
• Assists guests with directions, seating questions, and general inquiries about the venue.
• Monitors entry and exit to ensure valid tickets are scanned in/out.
• Ensures safe and memorable guest experiences.

Skills

Outstanding customer service

Communication skills

Interact with diverse people

Team-oriented

Organizational skills

Information exchange

Education

High school diploma or equivalent

Job description

AUDITORIUM (BA-AUTM-IUBLA)

Since opening its doors in 1941, Indiana University (IU) Auditorium has served as a university and community gathering place, hosting an array of world-class artists, entertainers, musicians, and lecturers in its 3,200-seat theatre. As the leading performing arts organization in South Central Indiana in terms of quality, leadership, innovation, and overall guest satisfaction, IU Auditorium exists to create world-class arts and event experiences at Indiana University. In addition to the wide variety of arts and entertainment events, the Auditorium continues to serve as the community's gathering place, hosting a variety of university ceremonies, orientation programs, conferences, weddings, and special events.

Ticket Takers are the first point of contact for IU Auditorium guests, providing a warm welcome, ensuring smooth entry and exit, and upholding the safety and comfort of patrons. This role requires excellent customer service, attention to detail, and the ability to work actively in a fast-paced, high-traffic environment during a variety of performances and events.

Department-Specific Responsibilities

• Greets patrons and provide expert customer service.
• Scans tickets accurately at designated entry and exit points using handheld devices.
• Assists guests with directions, seating questions, and general inquiries about the venue.
• Monitors entry and exit to ensure all guests have valid tickets and are properly scanned in/out.
• Ensures safe and memorable guest experiences.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED)

Preferred

WORK EXPERIENCE

• Customer service experience

Skills

Required

• Demonstrates outstanding customer service and communication skills
• Ability to interact and communicate with a wide variety of people
• Ability to work in a team environment
• Demonstrates good organizational skills
• Ability to exchange information

The person in this position must have the ability to remain stationary for extended periods of time and move through a multi-level facility. The person in this role must be able to perform the essential functions with or without accommodation.

This job often requires working in the evenings and weekends.

Bloomington, Indiana

11.50 per hour

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Employee

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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