Part-Time Student Box Office Sales Associate, IU Auditorium

Indiana University Bloomington; Bloomington (IN); On-site; USD 15,000 - 18,000; Part time

Benefits offered by this job

Medical and dental insurance

Tuition subsidy for IU courses

10 paid holidays

Job summary

Indiana University Bloomington’s Auditorium is seeking a part-time student employee to assist with in-person ticket sales, process orders, answer event questions, and resolve customer concerns.

The role requires excellent customer service, the ability to work with a team, and comfort with phone support. Training on the venue and events will be provided; position based in Bloomington, Indiana at $11.50 per hour.

Qualifications

• Currently enrolled as a student at Indiana University.
• Sales or customer service experience.
• Outstanding customer service and communication skills.
• Ability to work independently and as part of a team.
• Ability to interact and communicate with a wide variety of people.
• Comfortable giving phone customer service.
• Proficient using technology.
• Ability to handle stressful situations and resolve conflicts.
• Knowledge of the venue and events being promoted.

Responsibilities

• Sells tickets in-person.
• Processes orders.
• Answers questions about events.
• Promptly resolves customer complaints. Ensures maximum client satisfaction.
• Provides extraordinary customer service.

Skills

Outstanding customer service

Communication skills

Teamwork

Phone customer service

Technology proficiency

Handling stress/conflicts

Knowledge of venue/events

Education

Currently enrolled as a student at Indiana University

Tools

Ticketing software

Job description

AUDITORIUM (BA-AUTM-IUBLA)

Since opening its doors in 1941, Indiana University (IU) Auditorium has served as a university and community gathering place, hosting an array of world-class artists, entertainers, musicians, and lecturers in its 3,200-seattheatre. As the leading performing arts organization in South Central Indiana in terms of quality, leadership, innovation, and overall guest satisfaction, IU Auditorium exists to create world-class arts and event experiences at Indiana University. In addition to the wide variety of arts and entertainment events, the Auditorium continues to serve as the community's gathering place, hosting a variety of university ceremonies, orientation programs, conferences, weddings, and special events.

• Sells tickets in-person.
• Processes orders.
• Answers questions about events.
• Promptly resolves customer complaints.Ensures maximum client satisfaction.
• Provides extraordinary customer service.

Education

Required

• Currently enrolled as a student at Indiana University

Preferred

Work Experience

• Sales or customer service experience

Skills

Required

• Outstanding customer service and communication skills
• Ability to work independently and as part of a team
• Ability to interact and communicate with a wide variety of people
• Comfortable giving phone customer service
• Proficient using technology
• Ability to handle stressful situations and resolve conflicts
• Knowledge of the venue and events being promoted

This role requires the ability to remain in a stationary position as well as the ability to move about the workplace for long durations. It requires effective communication, and the ability to operate specialized software for ticket sales. The role requires the ability to move objects up to 10 pounds. The person in this role must be able to perform the essential functions with or without accommodation.

Bloomington, Indiana

$11.50 per hour

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Student Employee

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

Request Support

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