Part-Time Student Guest Services Manager, IU Auditorium

Indiana University Bloomington; Bloomington (IN); On-site; USD 13,000 - 19,000; Part time

Job summary

Indiana University Bloomington seeks a Part Time Student Employee for the IU Auditorium to greet guests, guide them, and support event operations. You will help maintain a welcoming atmosphere and respond to guest questions while contributing to smooth event flow and crowd management.

The role emphasizes strong communication, teamwork, and organizational skills, with a schedule including evenings and weekends at Bloomington campus.

Qualifications

• Demonstrates outstanding customer service and communication skills.
• Ability to interact and communicate with a wide variety of people.
• Ability to work in a team environment.
• Demonstrates good organizational skills.
• Ability to exchange information clearly.

Responsibilities

• Greet and direct patrons at events.
• Create a warm, welcoming atmosphere for guests.
• Monitor guest ingress/egress, seat guests, and resolve minor concerns.
• Assist with crowd management and line control.
• Ensure safe and memorable guest experiences.
• Assist guests with complaints; escalate when needed.
• Perform other related duties as assigned.

Skills

Outstanding customer service

Communication skills

Teamwork

Organizational skills

Information exchange

Education

Currently enrolled as a student at Indiana University

Job description

AUDITORIUM (BA-AUTM-IUBLA)

Since opening its doors in 1941, Indiana University (IU) Auditorium has served as a university and community gathering place, hosting an array of world-class artists, entertainers, musicians, and lecturers in its 3,200-seat theatre. As the leading performing arts organization in South Central Indiana in terms of quality, leadership, innovation, and overall guest satisfaction, IU Auditorium exists to create world-class arts and event experiences at Indiana University. In addition to the wide variety of arts and entertainment events, the Auditorium continues to serve as the community's gathering place, hosting a variety of university ceremonies, orientation programs, conferences, weddings, and special events.

• Greets and directs patrons at events.


• Creates a warm, welcoming atmosphere for guests.


• Monitors guest ingress and egress, seats guests, and assesses and resolves minor guest concerns.


• Assists with crowd management and line control.


• Ensures safe and memorable guest experiences.


• Assists guests with complaints or concerns; escalates concerns to supervisor when necessary.


• Performs other related duties as assigned.

EDUCATION

Required

• Currently enrolled as a student at Indiana University

Preferred

WORK EXPERIENCE

• Sales or customer service experience

Skills

Required

• Demonstrates outstanding customer service and communication skills


• Ability to interact and communicate with a wide variety of people


• Ability to work in a team environment


• Demonstrates good organizational skills


• Ability to exchange information

The person in this position must have the ability to stand for extended periods of time and move through a multi-level facility. The person in this role must be able to move up to 10 pounds. The person in this role must be able to perform the essential functions with or without accommodation.

This job often requires working in the evenings and weekends.

Bloomington, Indiana

$11.50 per hour with quarterly increases and promotions possible.

Shift times vary, maximum of 29 hours per week, depending on events schedule (this includes other IU positions).

Ability to set your own schedule.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance


• Health savings account with generous IU contributions


• Healthcare and dependent care flexible spending accounts


• Basic group life insurance paid by IU


• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance


• Base retirement plan with generous IU contributions, subject to vesting


• Voluntary supplemental retirement plan options


• Tuition subsidy for employees and family members taking IU courses


• 10 paid holidays plus a paid winter break each year


• Generous paid time off plans


• Paid leave for new parents and IU-sponsored volunteer events


• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Student Employee

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

Request Support

Telephone: [phone]

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days.