Dynamic Event Guest Services Associate

Indiana University Bloomington; Bloomington (IN); On-site; USD 17,908 - 18,253; Part time

Benefits offered by this job

Medical and dental insurance

Health Savings Account (HSA)

Flexible spending accounts

Group life insurance

Voluntary life and disability options

Retirement plan with IU contributions

Tuition subsidy for IU courses

Paid holidays and winter break

Paid time off

Leave for new parents and volunteerism

Employee assistance program

Job summary

Indiana University Bloomington is seeking event staff for Auditorium operations in Bloomington, IN. The role emphasizes exceptional guest service, flexible support across venues, crowd management, and accessibility assistance. Compensation ranges per event type, with paid incentives offered throughout the year.

Base benefits include comprehensive medical/dental, HSA, retirement contributions, and tuition support for employees and family. Bloomington location, opportunities after experience.

Qualifications

• High school diploma or equivalent (HSED or GED).
• Sales or customer service experience.

Responsibilities

• Provides exceptional customer service to every guest they encounter to ensure a positive and welcoming experience.
• Takes on any position, including scanning tickets, guest seating, and assisting in VIP hospitality areas.
• Assists patrons with accessibility needs.
• Oversees crowd management to ensure a safe experience for all guests.
• Understands venue layouts and provides directional assistance to guests.

Skills

Customer service

Team player

Adaptability

Willingness to learn

Feedback oriented

Education

High school diploma

Job description

AUDITORIUM (BA-AUTM-IUBLA)

Indiana University (IU) Event Services is Bloomington's leading provider of guest services staffing for sports, academic, and entertainment events. Our service model strives to create positive experiences for our guests and a fun, high-energy environment for our staff. IU Event Services events are aligned with the vision and goals of Indiana University, bringing with us the philosophy that every event must be created with our guests in mind.

• Provides exceptional customer service to every guest they encounter to ensure a positive and welcoming experience.
• Takes on any position including (but not limited to); scanning tickets, guest seating, and assisting in VIP hospitality areas.
• Assists patrons with accessibility needs.
• Oversees crowd management to ensure a safe experience for all guests.
• Understands venue layouts and provides directional assistance to guests.
  
  

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED)
  
  

Required

WORK EXPERIENCE

• Sales or customer service experience
  
  

Skills

Required

• Outstanding customer service and communication skills
• Willingness to learn new skills and get feedback
• Eagerness to support and cheer on coworkers in a team environment
• Ability to adjust to ever-changing event demands
  
  

This role regularly requires the ability to effectively communicate. This role frequently requires the ability to handle equipment. This role frequently requires the ability to remain stationary and ascend/descend ladders/stairs. This role requires the ability to move objects weighing up to 25 pounds. The role requires the ability to detect items in proximity as well as far away; discern between colors; detect objects in peripheral space of self; discern items in detail; and to have good depth perception. The person in this role must be able to perform the essential functions with or without accommodation.

Additional Supervisor And Manager Positions Available After Experience.

Bloomington, Indiana

$13.00 - $13.25 per hour, based on event type.

Paid incentives offered throughout the calendar year to incentivize attendance at various major events.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)
  
  

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Employee

Click here to learn more about Indiana University's Job Framework.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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