Customer-First Teller: Fast, Precise Banking & Service

Hancock Whitney Corp.; Houma, Northern (LA, KY); Hybrid; USD 32,000 - 43,000; Full time

Job summary

Hancock Whitney Corp. in Houma, LA seeks a full-time teller to deliver accurate, efficient service, process deposits/withdrawals, and help clients with banking products. You will promote digital solutions, maintain strong relationships, and refer opportunities to partners.

The role requires cash-handling, 6 months retail/teller experience, and compliance with banking regulations. Weekend/evening shifts and light lifting may be required as part of financial center operations.

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.
• Must comply with banking laws and regulations including Bank Secrecy Act.

Responsibilities

• Deliver exceptional client interactions that emphasize accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs including deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to client servicing requests such as account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues quickly and effectively.
• Build, maintain, and grow client relationships through high-quality, personalized interactions, both in-person and via outbound phone calls.
• Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
• Refer clients to internal business partners as financial needs are identified.

Skills

Cash handling

Customer service

Sales/referrals

Retail experience

Education

High School diploma or GED

Job description

Hancock Whitney Corp. in Houma, LA seeks a full-time teller to deliver accurate, efficient service, process deposits/withdrawals, and help clients with banking products. You will promote digital solutions, maintain strong relationships, and refer opportunities to partners.

The role requires cash-handling, 6 months retail/teller experience, and compliance with banking regulations. Weekend/evening shifts and light lifting may be required as part of financial center operations.