Part-Time Teller: Elevate Customer Experience & Digital Banking

M&T Bank; Easton (MD); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Easton branch is seeking a friendly, detail-oriented Customer Service Associate to deliver exceptional service at the teller window and lobby. You will handle transactions accurately, educate customers on digital tools, and balance cash with adherence to policy.

Responsibilities include greeting customers, resolving routine issues, supporting AML/KYC processes, and collaborating with banking partners to meet customer needs in a fast-paced, compliant environment.

Qualifications

• High school diploma or GED with at least 6 months of customer service experience.
• Experience in data entry and/or cash handling.
• Strong verbal communication and interpersonal skills.

Responsibilities

• Adhere to customer service standards and deliver solutions in moments that matter.
• Educate customers through shoulder-to-shoulder digital demonstrations.
• Engage in lobby management and greet customers to address needs.
• Accurately balance and process customer transactions per Bank Policy.
• Log customer complaints and escalate account services issues to resolution.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Education

High school diploma or GED

Job description

M&T Bank Easton branch is seeking a friendly, detail-oriented Customer Service Associate to deliver exceptional service at the teller window and lobby. You will handle transactions accurately, educate customers on digital tools, and balance cash with adherence to policy.

Responsibilities include greeting customers, resolving routine issues, supporting AML/KYC processes, and collaborating with banking partners to meet customer needs in a fast-paced, compliant environment.