Part-Time Teller: Elevate Customer Experience

M&T Bank; Town of New Paltz (NY); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank in New Paltz, NY is hiring for a branch associate focused on delivering exceptional customer service and accurate transactional processing. You will greet customers, balance cash, and guide them through banking solutions with a professional, welcoming demeanor.

You will engage in digital demonstrations, promote self-service options, and escalate issues when needed while maintaining strong risk and compliance awareness.

Qualifications

• High school diploma or GED required.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to deliver exceptional customer service.
• Well-organized and able to manage time effectively.
• Proven prioritization skills.
• Proficient with internet-based tools.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
• Educate customers via digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Accurately balance and process customer transactions per Bank Policy.
• Own escalated account services issues until resolution and log complaints.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank in New Paltz, NY is hiring for a branch associate focused on delivering exceptional customer service and accurate transactional processing. You will greet customers, balance cash, and guide them through banking solutions with a professional, welcoming demeanor.

You will engage in digital demonstrations, promote self-service options, and escalate issues when needed while maintaining strong risk and compliance awareness.