Part-Time Teller & Digital Concierge

M&T Bank; Spring Grove (PA); On-site; USD 25,000 - 36,000; Part time

Job summary

M&T Bank’s Spring Grove Branch is hiring a Part Time Teller to support branch customer experience and daily cash handling. The schedule is 25 hours per week, changing weekly, with availability Monday through Saturday and two Saturdays per month.

The role focuses on digital engagement, lobby management, and retail servicing, handling a variety of transactions accurately and in accordance with policy. Candidates should be capable of balancing cash and supporting AML/KYC processes.

Qualifications

• High school diploma or GED with minimum 6 months of customer service or cash handling experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to deliver exceptional customer service.
• Well-organized with strong time management and prioritization.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities).
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Data entry

Organization

Education

High school diploma or GED

Job description

M&T Bank’s Spring Grove Branch is hiring a Part Time Teller to support branch customer experience and daily cash handling. The schedule is 25 hours per week, changing weekly, with availability Monday through Saturday and two Saturdays per month.

The role focuses on digital engagement, lobby management, and retail servicing, handling a variety of transactions accurately and in accordance with policy. Candidates should be capable of balancing cash and supporting AML/KYC processes.