Part-Time Teller: Digital Banking & Customer Experience

M&T Bank Corporation; New York (NY); On-site; USD 24,796 - 35,817; Part time

Job summary

M&T Bank Corporation is seeking a Part-Time Teller at the Spencerport Branch. The role focuses on delivering exceptional branch customer service, handling a variety of transactions, and promoting digital tools to meet customer needs.

You will balance cash, log activities, and support AML/KYC procedures while maintaining compliance and a customer-centric mindset. The position emphasizes empathetic service, lobby presence, and collaboration with banking partners to address customer needs in a

Qualifications

• High school diploma or GED and minimum 6 months customer service experience, including data entry and/or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to provide exceptional customer service.
• Well-organized with strong time management and prioritization.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and deliver solutions in moments that matter.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management and greet customers, addressing immediate needs.
• Balance and process transactions accurately according to policy.
• Log and escalate issues, resolving account services problems to completion.
• Support branch operations including cash ordering, vault, ATM, and wires.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank Corporation is seeking a Part-Time Teller at the Spencerport Branch. The role focuses on delivering exceptional branch customer service, handling a variety of transactions, and promoting digital tools to meet customer needs.

You will balance cash, log activities, and support AML/KYC procedures while maintaining compliance and a customer-centric mindset. The position emphasizes empathetic service, lobby presence, and collaboration with banking partners to address customer needs in a