Part-Time Teller: Customer‑Centric Banking Hero

Santander; Brockton (MA); On-site; USD 30,000 - 47,000; Part time

Job summary

Santander in Brockton, MA is seeking a Part-Time Teller to provide exceptional customer service, process transactions, and maintain accurate cash handling. The role may require weekend/evening hours and involves using digital tools to assist customers with self-service options.

Candidates should have a high school diploma and 6+ months of cash handling and customer service experience. Bilingual skills and Microsoft Office familiarity are a plus.

Qualifications

• High school diploma, GED or equivalent required.
• 6+ months cash handling experience.
• 6+ months customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Computer proficiency and basic math skills.
• Ability to work branch hours, including weekends and evenings.

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Cash Handling

Customer Service

Digital Tools

Communication

Multi-tasking

Education

High school diploma, GED or equivalent

Tools

Microsoft Office

Job description

Santander in Brockton, MA is seeking a Part-Time Teller to provide exceptional customer service, process transactions, and maintain accurate cash handling. The role may require weekend/evening hours and involves using digital tools to assist customers with self-service options.

Candidates should have a high school diploma and 6+ months of cash handling and customer service experience. Bilingual skills and Microsoft Office familiarity are a plus.