TECHNICAL SUPPORT REPRESENTATIVE - PART-TIME

Corporate Logo; Hilliard (OH); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Competitive Employee Discount

Tuition Reimbursement

Paid Time Off

401(k) Retirement Plan with Company Match

Industry‑Leading Vendor Training

Clear Career Growth Opportunities

Job summary

Corporate Logo is seeking a Part-Time Technical Support Representative in Hilliard, OH. You will manage inbound customer contacts across various channels, ensuring personalized support and accurate documentation. A high school diploma and at least one year of customer service experience are essential.

Join a team that values strong communication skills and problem-solving abilities, with benefits including competitive discounts, paid time off, and education reimbursement.

Qualifications

• High school diploma required; one year of experience in customer service or a related field preferred.
• Strong listening, critical thinking, and problem-solving abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Manage large amounts of inbound contacts promptly via phones, chat, text, and email.
• Personalize support to improve customer satisfaction.
• Accurately document all customer contacts.

Skills

Listening skills

Problem-solving abilities

Communication skills

Typing proficiency

Multitasking

Education

High school diploma

Job description

Overview

TECHNICAL SUPPORT REPRESENTATIVE - PART-TIME

Job Category: Corporate Office

Requisition Number: TECHN006637

Location: Hilliard, OH (Corporate Office)

What You'll Do

• Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email.
• Maintain a general understanding of current consumer electronic devices and technology.
• Identify customers’ needs, clarify information, qualify issues, and offer solutions.
• Personalize support to improve customer satisfaction.
• Accurately document all customer contacts and enter them into the appropriate database.
• Develop and maintain effective working relationships to ensure teamwork.
• Meet personal/team goals.

What We're Looking For

• High school diploma required; one year of experience in customer service or a related field preferred
• Strong listening, critical thinking, and problem-solving abilities
• Excellent verbal and written communication skills
• Accurate and efficient typing proficiency
• Ability to multitask effectively while managing priorities
• Flexible and adaptable when working with diverse customer needs and personalities
• Passion for technology, including computers & electronics is a definite plus - have fun at work with products you love!

Benefits

• Competitive Employee Discount, including our Friends & Family Discount Program
• Tuition Reimbursement and Education Savings Opportunities to support continuous learning
• Paid Time Off for regular associates to rest, recharge, and take care of what matters most
• 401(k) Retirement Plan with Company Match to help you plan for the future
• Industry‑Leading Vendor and Company Training to build your skills and product expertise
• Clear Career Growth and Advancement Opportunities across the organization

Why Micro Center

Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career.

Equal Opportunity Employer

Micro Center is an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.