System Operator I - Traffic Operations

WSP; Hauppauge (NY); On-site; USD 32,000 - 37,000; Full time

Job summary

WSP Global Inc. in Hauppauge, NY is seeking a full-time System Operator I for our Transportation Management Center.

The role requires familiarity with Long Island roadways, communications protocols, and ITS elements, with the ability to follow procedures independently. You will operate ATMS, monitor radios, CCTV, signals, and dispatch malfunctions, while performing daily reports and updating variable message signs.

Qualifications

• High school diploma or equivalent required.
• Valid Driver’s License required.
• Willing to work all shifts including weekends, overnights and holidays.
• Proficient with MS Office, GIS and web-based information systems.
• Aptitude for providing exceptional customer service.
• Adherence to WSP’s Code of Conduct and safety policies.
• Must pass a background/criminal history check.
• Commitment to workplace safety and health policies.

Responsibilities

• Operate the ATMS in the Transportation Management Center.
• Monitor radios, police scanners, CCTV displays, and system maps for incidents.
• Oversee traffic signal and ramp metering activities.
• Dispatch malfunctions and highway maintenance calls.
• Maintain records, enter data, and generate daily reports.
• Monitor and update all variable message signs.

Skills

Customer service

Attention to detail

Clear communication

Multi-tasking

Calm under pressure

Independent work

Problem solving

Education

High School diploma or equivalent

Tools

MS Office

GIS

Web-based information systems

Job description

WSP is currently initiating a search for full-time System Operator I for our Transportation Management Center!

This role is based out of our client’s Hauppauge, NY office.

This Opportunity

The TMC System Operator I shall have a detailed familiarity with Long Island's roadways, understand communications protocols and be knowledgeable on the location and purpose of all ITS elements. Candidates must be capable of independently following procedures and direction with minimal oversight and supervision.

Your Impact

• Operate the TMC’s advanced traffic management system (ATMS);


• Monitor radios/police scanners, CCTV displays, and system map for incidents;


• Monitor computerized traffic signal and ramp metering activities;


• Dispatch traffic signals malfunctions and highway maintenance calls to appropriate personnel or jurisdictions;


• Perform record keeping tasks, keyboard entries and generate daily reports;


• Monitor and update all variable message signs including dial-up portable signs

Who You Are

Required Qualifications

• A minimum of a High School diploma or equivalent is required


• Must possess a valid Driver’s License


• Must be willing to work all shifts including weekends, overnights and holidays


• Proficient with various computer/software systems - including MS Office, GIS and web-based information systems


• Must have an aptitude for providing exceptional customer service


• Exercise responsible and ethical decision‑making regarding company funds, resources and conduct and adhere to WSP’s Code of Conduct and related policies and procedures


• Proven track record of upholding workplace safety and ability to abide by WSP’s health, safety and drug/alcohol and harassment policies


• Applicants must be able to pass a background/criminal history check

Preferred Qualifications

• In-depth knowledge of local roadways


• Ability to communicate clearly both verbally and written


• Strong attention to detail


• Ability to professionally interact with co‑workers and client staff


• Ability to perform with minimal supervision


• Ability to multi-task and remain calm during high pressure situations

WSP Benefits:

WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Expected Compensation:

All Locations: $22.94/hr - $26.66/hr

WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and may offer additional benefits and compensation, depending on circumstances and the type of work being performed not related to an applicant’s sex or other status protected by local, state, and/or federal law.

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