System Operator II - Traffic Operations

WSP in the U.S.; Town of Mount Pleasant (NY); On-site; USD 65,761,000 - 88,971,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement savings

Job summary

WSP USA is seeking a System Operator II in Hawthorne, NY to monitor and operate ITS devices within the Mobility Operations Team. You will respond to incidents, coordinate responses, and support traffic management projects.

The role emphasizes data collection, reporting, and collaboration with NYSDOT staff, with adherence to safety policies. Compensation is $27/hour with a comprehensive benefits package.

Qualifications

• High School diploma required.
• 0-2 years experience with a TMC facility or traffic management.
• Strong oral and written communication skills.
• Proficiency with MS Office applications, spreadsheets and databases.
• Ability to work with NYSDOT staff and partner groups.

Responsibilities

• Provide human monitoring and operation of ITS devices and traffic control devices per SOPs.
• Traffic Incident Management and coordination of roadway responses.
• Dispatch maintenance crews for snow/ice events.
• Record activities in incident and event databases and logs.
• Assist in traffic data collection and system performance troubleshooting.
• Identify, troubleshoot, and document device failures; issue work orders for repairs.
• Respond to notices about roadwork, incidents, and equipment issues.
• Answer inquiries and coordinate Department responses with operational partners.

Skills

Oral communication

Written communication

Analytical skills

Organizational skills

Interpersonal relations

Schedule flexibility

Education

High School diploma

Tools

MS Office

Databases

Job description

Job Description

WSP is currently initiating a search for a System Operator II. This position will work out of our Hawthorne, NY office.

Be involved in projects with our Mobility Operations Team and be a part of a growing organization that meets our client’s objectives and solves their challenges.

Your Impact

• Provide human monitoring and operation of Intelligent Transportation Systems (ITS) devices and other traffic control devices, and take appropriate actions based upon guidance from current and future SOPs.
• Traffic Incident Management
• Coordination of responses for roadway concerns
• Dispatching of maintenance crews for snow/ice events
• Database entry for all activities related to incidents, special events, roadway concerns, and call logs.
• Assist in traffic data collection for system performance of troubleshooting using manual and automated data collection and surveillance features of the ATMS/ITS and other TMC systems.
• Assist NYSDOT with identifying, troubleshooting, and documenting device failures, establish repair priorities, and issue work orders for repairs of failed devices.
• Receive and respond to notice of roadwork, highway incidents, special event information, incidents and/or situations affecting the Department, requests for assistance (NYSDOT and other), or reports regarding the malfunction or concern for any State-owned equipment, infrastructure or asset.
• Answer phone inquiries and coordinate the Department's response with operational partners and provide them with information on roadway conditions.
• Respond to inquiries about TMC/ITS operations as directed by the State.
• Inquiry responses may involve email transmittal's, telephone conversations, providing supporting data for evaluation and use by the State, preparation of reports, accommodation of visitors, providing tours at the center, and meetings at locations away from the TMCs.
• Perform backups of ITS software, archive data records, and generate reports from archived data.
• Exercise responsible and ethical decision-making regarding company funds, resources and conduct and adhere to WSP's Code of Conduct and related policies and procedures
• Proven track record of upholding workplace safety and ability to abide by WSP's health, safety and drug/alcohol and harassment policies

Required Qualifications

• High School diploma
• 0-2 years of experience with a TMC type facility and/or traffic management
• Oral and written communication
• Computer/Software – including MS Office applications, spreadsheets and databases
• Public, internal and external relations (works well with internal, external and partner groups and individuals)
• Analytical and organizational skills
• Oral and written communication skills
• Software including: MS Office applications and spreadsheets
• Capable of working well with co-workers and NYSDOT staff
• Must have the ability to use digital roadway maps and have a working knowledge of roadway elements
• Able to maintain significant schedule flexibility to ensure consistency of HVTMC operations

All candidates must successfully pass a NYSP Criminal History Background Check.

WSP Benefits

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Expected Compensation: $27/hr

WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

Notice to Third Party Agencies

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.