System Operator II - Traffic Operations

WSP; Town of Islip (NY); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Health and financial benefits

Job summary

WSP Global Inc. in Hauppauge, NY is seeking a full-time System Operator II to monitor and manage the Transportation Management Center's ITS assets. The role requires familiarity with Long Island roadways, strong computer skills, and the ability to work any shift, including overnights and weekends.

You will operate ATMS, monitor CCTV, radios, and field devices, prepare daily reports, train new staff, and support 24/7 operations while adhering to safety and policy guidelines.

Qualifications

• A High School diploma or equivalent is required.
• Must have a valid Driver's License.
• Must be willing to work all shifts including weekends, overnights and holidays.
• Proficient with MS Office, GIS and web-based information systems.
• Aptitude for providing exceptional customer service.
• Must pass a State Police background/criminal history check.
• In-depth knowledge of local roadways.
• Minimum 3 years of experience with TMC type facility and/or traffic management.
• Demonstrates commitment to workplace safety and policy adherence.
• Strong oral and written communication skills.
• Experience with MS Office, spreadsheets and databases.
• Ability to work with internal/external stakeholders and mentor staff; responds 24/7/365 to problems; analytical and organizational skills.

Responsibilities

• Operate the TMC's Advanced Traffic Management System (ATMS).
• Monitor radios, CCTV displays, and system maps for incidents.
• Oversee traffic signal and ramp metering activities.
• Dispatch malfunctions and maintenance calls to appropriate personnel.
• Perform record keeping, keyboard entries and generate daily reports.
• Monitor and update all variable message signs (VMS/PVMS).
• Generate traffic-related messages on VMS/PVMS displays.
• Troubleshoot and resolve system-related problems.
• Collaborate with maintenance staff on system performance.
• Assist coworkers to ensure accuracy and timeliness of information.
• Assemble and prepare roadwork/construction information for daily/weekly/open road reports.
• Administer On-the-Job Training as needed.
• Fulfill System Operator I responsibilities as required.

Skills

Customer service

Communication

Problem solving

Analytical skills

Organizational skills

Education

High School diploma

Tools

MS Office

GIS

Databases

Job description

WSP is currently initiating a search for full-time System Operator II for our Transportation Management Center!

This role is based out of our client's Hauppauge, NY office.

This Opportunity

The Traffic System Operator II shall have a detailed familiarity with Long Island's roadways, understand communications protocols and be knowledgeable on the location and purpose of all ITS elements. Candidates must be capable of independently following procedures and direction with minimal oversight and supervision. The successful candidate must be willing to work all shifts as needed including overnights, weekends and holidays.

Your Impact

• Operate the TMC's Advanced Traffic Management System (ATMS)
• Monitor radios/police scanners, CCTV displays, and system map for incidents
• Monitor computerized traffic signal and ramp metering activities
• Dispatch traffic signals malfunctions and highway maintenance calls to appropriate personnel or jurisdictions;
• Perform record keeping tasks, keyboard entries and generate daily reports;
• Monitor and update all variable message signs including dial-up portable signs
• Generate and display traffic related messages on the VMS/PVMS
• Troubleshoot and resolve system related problems
• Interact with maintenance personnel on system performance
• Monitor and assist coworkers to ensure accuracy and timeliness of information
• Assemble, collate, and prepare roadwork/construction information in order to formulate daily, weekly and OpenReach/511NY Road Work reports
• Administer On-The-Job Training
• System Operator I responsibilities
• Exercise responsible and ethical decision‑making regarding company

Required Qualifications

• A minimum of a High School diploma or equivalent is required
• Must possess a valid Driver's License
• Must be willing to work all shifts including weekends, overnights and holidays
• Proficient with various computer/software systems - including MS Office, GIS and web-based information systems
• Must have an aptitude for providing exceptional customer service
• Applicants must be able to pass a State Police background/criminal history check
• In-dept knowledge of local roadways
• Minimum 3 years of experience with TMC type facility and/or traffic management
• Proven track record of upholding workplace safety and ability to abide by WSP's health, safety and drug/alcohol and harassment policies
• Oral and written communication
• Computer/Software – including MS Office applications, spreadsheets and databases
• Public, internal and external relations (works well with internal, external and partner groups and individuals)
• Mentor and training new staff, and able to respond to problem situations 24/7/365 Analytical and organizational kills

Preferred Qualifications

• In-depth knowledge of local roadways
• Strong interpersonal skills with an ability to work with others in a team environment
• Strong attention to detail
• Ability to perform with minimal supervision
• Ability to multi-task and remain calm during high pressure situations

WSP Benefits:

WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Expected Compensation:

All Locations: $26.66/hr - $31/hr

WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant's education, experience, knowledge, skills, abilities and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and may offer additional benefits and compensation, depending on circumstances and the type of work being performed not related to an applicant's sex or other status protected by local, state, and/or federal law.