Support Lead | Retail Ops & Customer Experience (PT)

Five Below, Inc.; Buena Park (CA); On-site; USD 23,419 - 26,174; Part time

Job summary

Five Below, Inc. in Buena Park, CA is seeking a part-time Support Lead to elevate customer experiences and oversee daily store operations. You will supervise crew, provide coaching on the BEST customer service standards, and ensure efficient checkouts and stock handling.

The role involves opening/closing duties, cash handling, and maintaining a safe, organized sales floor. Strong communication and multitasking are essential, as is flexibility to work varied shifts in a fast-paced environment.

Qualifications

• High School Graduate or equivalent; College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills; ability to multi-task.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring fast, friendly check out experience.
• Oversee the daily activities of all store associates, ensuring they perform duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock; place items on the sales floor.
• Act as Manager on Duty when needed; manage store operations, staff, and urgent issues.
• Open or close the store; secure cash, lock doors, set alarms, and ensure smooth operation.
• Support onboarding and ongoing training of associates; teach store policies and product knowledge.
• Drive store sales and control expenses by optimizing merchandising, staff performance, and customer service.
• Partner with store leadership on merchandising procedures and World Recovery.
• Perform store maintenance including trash, cleaning, and stock room upkeep.

Skills

Management experience

Customer service

Verbal communication

Written communication

Multi-tasking

Creative thinking

Ability to maintain composure under压力

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below, Inc. in Buena Park, CA is seeking a part-time Support Lead to elevate customer experiences and oversee daily store operations. You will supervise crew, provide coaching on the BEST customer service standards, and ensure efficient checkouts and stock handling.

The role involves opening/closing duties, cash handling, and maintaining a safe, organized sales floor. Strong communication and multitasking are essential, as is flexibility to work varied shifts in a fast-paced environment.